Marissa Chapa
George West,TX
Summary
Shift leader with 4+ years of experience in team supervision, customer service, and cash handling. Known for training staff, resolving issues quickly, and keeping front-of-house and kitchen operations running smoothly.
Experienced shift leader with a strong background in staff training, task delegation, and performance support. Skilled in onboarding new hires, coaching teams on service standards, and maintaining a positive, productive work environment. Brings strong communication, problem-solving, and customer service focus to every shift.
Detail-oriented professional with experience leading shifts, balancing drawers, and managing daily operations in fast-paced environments. Recognized for accurate cash handling, inventory control, and prompt resolution of customer concerns. Committed to smooth service, safety, and high team performance.
Overview
5
5
years of professional experience
Work History
Shift Leader
Dairy Queen
10.2024 - 01.2026
- Supervised front-of-house and kitchen operations during assigned shifts
- Trained new team members on service standards, food prep, and register procedures
- Monitored cash handling, balanced drawers, and resolved register discrepancies
- Coordinated labor coverage, task assignments, and shift priorities for smooth service
- Enforced food safety, sanitation, and quality standards across workstations
- Handled customer concerns promptly to maintain positive guest experiences
- Managed inventory checks, restocking, and product rotation to support operations
- Supported opening and closing procedures, including cleaning, setup, and securing store areas
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Shift Leader
Mc Donalds
07.2023 - 10.2024
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
- Developed training program for new employees, speeding up their integration into team.
Manager's Assistant
Handi Stop
01.2021 - 06.2023
- Coordinated daily store operations, supporting manager with scheduling, inventory, and shift coverage.
- Trained new team members on POS procedures, customer service, and store standards.
- Monitored cash handling, reconciled registers, and resolved drawer discrepancies accurately.
- Restocked merchandise, rotated product, and maintained organized sales floor displays.
- Assisted with opening and closing routines, ensuring compliance with store policies.
- Communicated customer issues promptly, resolving concerns and supporting positive service experiences.
- Prepared inventory counts, identified stock shortages, and updated replenishment needs.
- Streamlined administrative tasks, including reports, logs, and vendor communication.
- Played a key role in the successful implementation of new company policies, providing training and guidance to staff members as needed.
- Organized various events, meetings, and conferences to promote collaboration among team members and showcase organizational achievements at a larger scale.
- Contributed to a positive work environment by fostering strong relationships with colleagues and promoting open communication among team members.
- Facilitated smooth operations during managerial absences by stepping up as an interim leader when required.
- Improved customer satisfaction ratings, addressing client concerns promptly and professionally.
- Assisted in talent acquisition efforts by reviewing resumes, scheduling interviews, and participating in candidate evaluations during hiring processes.
- Assisted in increasing company profitability through strategic sales initiatives and targeted marketing campaigns.
- Served as a reliable point of contact for clients, vendors, and stakeholders, establishing trust and credibility within the industry.
- Managed multiple tasks simultaneously, maintaining strict deadlines and ensuring accuracy in all deliverables.
- Supported manager in achieving revenue targets by conducting market research and identifying potential business opportunities.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
GED -
George West High School
George West, TXSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Team motivation
- Customer service management
- Team collaboration and leadership
- Team supervision
- Staff education and training
- Motivational leadership
- Sales and upselling
- Professional appearance
Timeline
Shift Leader
Dairy Queen
10.2024 - 01.2026
Shift Leader
Mc Donalds
07.2023 - 10.2024
Manager's Assistant
Handi Stop
01.2021 - 06.2023
GED -
George West High School