Marissa CHAVEZ
Bullhead City,AZ
Summary
Versatile professional with experience in customer service, facility maintenance, and team leadership. Proven track record of managing daily shifts, resolving customer issues, and maintaining high standards of organization and cleanliness. Reliable and proactive, with a strong focus on operational efficiency and customer satisfaction.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
Ontario, California
02.2024 - 09.2026
- Deploy crew members to proper stations, communicate shift priorities, and provide active coaching to drive a guest-first culture.
- Coordinated timely breaks for team members to sustain workflow and uphold service quality.
- Act as the primary point of contact for customer concerns, resolving issues swiftly with a high sense of urgency.
- Maintained food safety, cleanliness, and brand standards during every shift.
- Oversaw deep-cleaning protocols for front counter, POS terminals, pastry display cases, tap systems, and ovens to maintain a sanitized and inviting environment for guests.
- Opened and closed store areas according to Dunkin' Donuts' shift procedures.
- Processed orders on register, prepared drinks, and cooked sandwich station items while ensuring adherence to store standards.
- Took care of closing duties such as red book, safe count, inputting donut waste, and counting deposits, etc.
Cleaning Technician
Pink Sponge
Glendora, California
08.2023 - 12.2023
- Cleaned Pink Sponge client spaces promptly, using approved cleaning supplies and equipment to maintain high standards.
- Fulfilled client special requests to meet quality standards and enhance customer satisfaction.
- Supported team members and clients by providing thorough cleaning of various spaces, ensuring a welcoming environment.
- Able to operate in dusty, dirty, and unsanitary environments for general and deep cleaning, including sweeping, mopping, vacuuming, dusting, wiping, scrubbing, and much more.
- Perform work at a top level, demonstrating independent professionalism.
- Driving from worksite to worksite (at least 3-5 houses per day) in a company vehicle.
Shift Leader
Auntie Anne's Pretzels
West Covina, California
03.2023 - 07.2023
- Greeted guests warmly and took accurate orders, enhancing customer experience in a fast-paced environment.
- Handled cash and operated Point-of-Sale (POS) register, ensuring accurate transactions and customer satisfaction.
- Up-sold specialty pretzels, dips, and beverages to increase average check size and daily store sales.
- Provided product samples to mall visitors, encouraging impulse purchases and increasing customer engagement.
- Prepared, rolled, twisted, shaped, and baked fresh pretzels, lemonades, and side products according to brand standards.
Janitorial Worker
Angel's Complete Janitorial Services
Highland, California
01.2022 - 07.2022
- Sanitized every room from top to bottom for Angel's Complete Janitorial Services client.
- Maintained cleanliness of commercial buildings by routinely wiping surfaces, sweeping, vacuuming, mopping, organizing, dusting, and sanitizing restrooms and common areas.
- Emptied trash and recycling bins from offices, lobbies, and common areas.
- Removed dirt and debris from walkways and parking lots.
- Swept hard-surface floors with broom, push broom, and dust mop.
- Performed thorough carpet cleaning to remove stains and dirt buildup.
- Followed safety procedures while handling chemicals and cleaning equipment.
- Monitored inventory levels and restocked cleaning and hygiene supplies to ensure availability throughout each building.
- Refilled paper goods, soap, and hygiene supplies in customer and classroom restrooms to support operational needs.
Crew Member
Auntie Anne's Pretzels
Ontario, California
11.2020 - 12.2021
- Provided friendly and attentive customer service at the front counter, enhancing customer experience.
- Maintained tidy and hygienic conditions in customer-facing areas to promote a welcoming environment.
- Prepared, baked, presented, and served pretzels to customers.
- Monitored oven baking times and product appearance, ensuring all products met high-quality standards.
- Complied with food safety and sanitation guidelines, including proper handling of commercial mixers and ovens.
- Maintained store cleanliness before, during, and after shifts.
- Restocked condiments, ingredients, beverages, toppings, and packaging supplies throughout the shift.
- Set up baking and front-of-house equipment during morning openings and executed strict closing clean-downs.
Education
High School Diploma -
Montclair High School
Montclair, CA05-2020
Associate's Degree -
Citrus College
Glendora, CA09-2026
Skills
- Store Opening and Closing procedures
- Cash management
- POS System Operations
- Food Preparation and Safety
- Proper Waste Disposal/Sanitation Practices
- Food Handler Certified
- Sales and upselling aptitude
- Exceptional Customer Service
- Time Management
- Multitasking
- Team leadership
- Adaptability
- Team Player
- Computer skills
- Financial Accountability
- Effective communication
Certification
Microsoft Word, Microsoft Excel
ADDITIONAL INFORMATION
- Volunteer - The Ontario Rescue, Animal Shelter (2022)
- Bunny Bunch, Pet Adoption Service (2020)
Timeline
Shift Leader
Dunkin' Donuts
02.2024 - 09.2026
Cleaning Technician
Pink Sponge
08.2023 - 12.2023
Shift Leader
Auntie Anne's Pretzels
03.2023 - 07.2023
Janitorial Worker
Angel's Complete Janitorial Services
01.2022 - 07.2022
Crew Member
Auntie Anne's Pretzels
11.2020 - 12.2021
High School Diploma -
Montclair High School
Associate's Degree -
Citrus College