Marissa Coe
Abington,MA
Summary
Reliable worker with ten years of experience in the customer service industry who is effective at anticipating and accommodating customer needs. Friendly, punctual and enthusiastic team player.
Overview
14
14
years of professional experience
Work History
Bartender
Howl At The Moon
06.2019 - Current
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Stayed up-to-date on state laws regarding alcoholic beverage services and maintained compliance for inspections.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Decreased waste by creating and following strict recipes and measurements for drinks.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Set up glassware, liquor and other necessary supplies for special events.
Cocktail Server
Howl at the Moon
08.2018 - 06.2019
- Served alcoholic and non-alcoholic beverages in a bar environment.
- Collected flatware and glassware and delivered to sanitizing station.
- Built a solid rapport with many frequent patrons to cultivate guest loyalty.
- Maintained a clean and organized bar area, including bar tables and chairs.
- Developed knowledge about products and sales items to answer shoppers' questions.
- Assisted co-workers whenever possible.
- Adhered to safe work practices.
- Assisted with bartending duties during high-volume shifts.
- Trained new servers
Barista
Marylou's Coffee
05.2018 - 08.2018
- Memorized recipes for over 30 specialty coffee beverages and seasonal offerings.
- Cleaned counters, machines, utensils and seating areas daily.
- Made and served numerous café beverages per day with speed, quality and consistency.
- Served individually made coffee drinks to over 100 customers daily.
- Prioritized drink requests while managing interruptions.
Server
The Daily Press Juice Bar
08.2017 - 05.2018
- Greeted guests in a pleasant and courteous manner.
- Checked in deliveries and signed off on products received.
- Promoted and endorsed the company to bring in new business.
- Correctly calculated charges, issued bills and collected payments.
- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
- Managed closing duties, including restocking items and reconciliation of the cash drawer.
Barista
Dunkin' Donuts
08.2011 - 08.2017
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Maintained a professional tone of voice and words at all times, including during peak rush hours.
- Correctly calculated charges, issued bills and collected payments.
- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
- Completed opening and closing checklists according to set standards.
- Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance.
Education
Bachelor of Arts - Psychology, B.A
University of Massachusetts Boston
Boston, MA2020
Bachelor of Arts - English, B.A
University of Massachusetts - Boston
Boston, MA2020
Associate of Arts - Liberal Arts
Massasoit Community College
Brockton, MA2016
High School Diploma -
Abington High School
Abington, MA2013
Skills
- Speedy and efficient at multitasking
- Microsoft Word and Microsoft Powerpoint
- Cash register operation
- Quick problem solver
- Inventory management
- Exceptional interpersonal skills
- Organization and detail orientated
- Works well under pressure
- Aloha POS system
- TIPS certified
Professional References
Arthur Lucas
Former Manager
Howl at the Moon
617-828-4101
arthur.lucas@howlatthemoonboston.com
Derek Chamberlain
Former Manager
Howl at the Moon
617-413-4614
derechamberlain@gmail.com
Timeline
Bartender
Howl At The Moon
06.2019 - Current
Cocktail Server
Howl at the Moon
08.2018 - 06.2019
Barista
Marylou's Coffee
05.2018 - 08.2018
Server
The Daily Press Juice Bar
08.2017 - 05.2018
Barista
Dunkin' Donuts
08.2011 - 08.2017
Bachelor of Arts - English, B.A
University of Massachusetts - Boston
Associate of Arts - Liberal Arts
Massasoit Community College
High School Diploma -
Abington High School
Bachelor of Arts - Psychology, B.A
University of Massachusetts Boston