Marissa Coogan
Camas,WA
Summary
Dynamic customer service professional with restaurant and lounge experience, excelling in fast-paced environments. Proven ability in conflict resolution and food handling, ensuring guest satisfaction and safety. Recognized for maintaining high standards and efficient teamwork, contributing to a seamless dining experience and enhancing operational efficiency. Adept at working across multiple roles through cross-training, offering flexibility and reliable support wherever needed.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Host, Busser, Bar-runner
The Old Spaghetti Factory
Portland, OR
08.2023 - 07.2024
- Greeted incoming guests to escort to assigned dining area and present menus.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Delivered ordered items to customers quickly and efficiently.
Concessions Attendant
Portland Pickles
Portland, OR
06.2022 - 06.2024
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Checked stock levels of concession items and restocked as needed.
- Maintained safe food handling practices to prevent germ spread.
- Calculated and processed payments, communicating with customers to ensure accuracy and satisfaction.
Camp Assistant
Precision Elite Gymnastics
Clackamas, OR
01.2020 - 03.2020
- Supervised children aged 4 to 14 at an open gym gymnastics event.
- Provided a safe and fun environment.
- Coordinated event setup and executed post-event cleanup.
- Enforced rules and regulations to keep staff members and campers safe.
Education
High School Diploma -
Franklin High School
Portland, OR06.2024
Some College (No Degree) - Nursing
San Diego State University
San Diego, CASkills
- Customer service
- Time management
- Team collaboration
- Conflict resolution
- Food handling and sanitization
- Cross-training
- Workspace maintenance
- Point of sale proficiency
Certification
- Food Handler Card - Oregon
- Alcohol Service Permit - Oregon
Timeline
Host, Busser, Bar-runner
The Old Spaghetti Factory
08.2023 - 07.2024
Concessions Attendant
Portland Pickles
06.2022 - 06.2024
Camp Assistant
Precision Elite Gymnastics
01.2020 - 03.2020
High School Diploma -
Franklin High School
Some College (No Degree) - Nursing
San Diego State University
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