Summary
Overview
Work History
Education
Skills
Hobbies:
Photography
Languages
Kayaking
Baking
Timeline
Generic

Nerea Rioll

Austin,TX

Summary

Committed and hardworking with solid background in service industry environments, Demonstrates exceptional problem-solving abilities and a friendly, positive attitude, ensuring high efficiency and customer satisfaction. Skilled in both team collaboration and individual initiative, significantly contributing to workplace productivity and service excellence.

Overview

3
3
years of professional experience

Work History

Cashier, Runner, Bar, Host, Busser, To Go Expo

Hop Doddy
07.2023 - Current
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Increased bar productivity by prepping garnishes, glassware, ice, mixing tools, and other essential items before peak hours.
  • Exceeded efficency through consistent attention to detail and organization during busy shifts.

Cashier, Bakery, Key Manager

Mandola"s Italian Market
07.2022 - 06.2023
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Kept register accurate through correct billing, payment processing, and cash management practices.

Host, Server, Expo, Lead

Casa Garcia's Mexican Restaurant
04.2021 - 08.2022
  • Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Delivered correct food items to tables according to order documentation.
  • Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels and counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Cashier, Bakery, Catering

La Madeleine French Bakery And Café
05.2021 - 05.2022
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
  • Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Operated cash registers and processed payments accurately.
  • Collaborated with other departments for special events, catering to diverse audiences with customized menus.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

High School Diploma -

Helen's School
Mexico City
07.2019

Skills

  • Customer Service
  • Friendly, Positive Attitude
  • Reliability and punctuality
  • POS system operations
  • Menu Memorization
  • Flexible and Adaptable
  • Calm Under Pressure
  • Problem Resolution

Hobbies:

.

Photography

Love capturing the beauty in everyday moments with attention to detail and visual story telling

Languages

Spanish
Native or Bilingual
English
Full Professional

Kayaking

Paddling, pondering and soaking up the natural world


Baking

Passionate about trying new recipes and always on the hunt for the perfect seasonal pastry

Timeline

Cashier, Runner, Bar, Host, Busser, To Go Expo

Hop Doddy
07.2023 - Current

Cashier, Bakery, Key Manager

Mandola"s Italian Market
07.2022 - 06.2023

Cashier, Bakery, Catering

La Madeleine French Bakery And Café
05.2021 - 05.2022

Host, Server, Expo, Lead

Casa Garcia's Mexican Restaurant
04.2021 - 08.2022

High School Diploma -

Helen's School

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Nerea Rioll