Marissa Cordova

Licensed Customer Service Expert

March 2020 - Present

• Effectively resolves customer inquires and addresses policy changes by multiple forms of contact. This includes solving concerns over the Phone, Emails, and Chat lines.

• Throughout my time at Lemonade I have learned

multiple lines of business and with this additional knowledge I am able to multitask to complete the many tasks assigned to me.

• In a average day I complete 60+ tickets along with supporting team members and other departments in our company. My number consistently show improvement with my best being CSAT averaging around 4.4 and Multichannel Productivity averaging around 70%.

• I am extremely passionate about providing my customers support over the phone and I am skilled at de-escalating insureds when they are needing reassurance.

I truly enjoy connecting with my customers and surprising them with delightful service.

• Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
• Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
• Enhanced client satisfaction by providing personalized haircuts, styling, and color services.

• Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
• Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
• Processed payments, entering sales in register for prompt customer service.
• Enhanced client satisfaction by providing personalized haircuts, styling, color, and makeup services