Marissa Denman
Fort Myers
Summary
Adept at enhancing customer experiences and streamlining operations, I excelled at Pattaya Thai Restaurant by leveraging exceptional customer service and effective multitasking skills. My proactive approach led to improved team collaboration and dining satisfaction, showcasing my ability to manage high-stress situations and resolve conflicts with patience and empathy.
Developed exceptional customer service and multitasking abilities in high-energy hospitality environment. Thrives in fast-paced settings, excelling in managing guest interactions and coordinating logistics. Seeking to transition into new field, leveraging these skills to contribute to dynamic team.
Overview
1
1
year of professional experience
Work History
Hostess / Takeout Worker
Pattaya Thai Restaurant
03.2024 - 08.2024
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Strengthened teamwork capabilities by collaborating closely with front-of-house and back-of-house staff.
- Coordinated guest arrivals for smooth seating and enhanced dining experience.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Seasonal Sales Associate
Five Below
11.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Bachelor of Science in Nursing - Nursing
Florida Gulf Coast University
Fort Myers, FL05-2028
High School Diploma -
Webster Thomas High School
Webster, NY06-2024
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Detail-oriented
- Retail transactions
- Time management skills
- Product restocking
- Conflict resolution
Timeline
Hostess / Takeout Worker
Pattaya Thai Restaurant
03.2024 - 08.2024
Seasonal Sales Associate
Five Below
11.2023 - 01.2024
Bachelor of Science in Nursing - Nursing
Florida Gulf Coast University
High School Diploma -
Webster Thomas High School
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