Marissa Downing
Florence,AL
Summary
Results-driven leadership professional with significant experience in overseeing and guiding teams towards achieving organizational goals. Known for strong focus on team collaboration, adaptability to changing needs, and reliability. Skilled in conflict resolution, strategic planning, and performance management. Demonstrates high standard of professionalism, fostering productive and cohesive work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Function Lead Centralized Services
Walgreens
01.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Implemented performance metrics to drive accountability and measure departmental success.
Issue Resolver Centralized Services
Walgreens
01.2017 - 01.2018
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships among different departments.
- Organized and detail-oriented with a strong work ethic.
- Resolved escalated customer inquiries efficiently through various communication channels, enhancing overall satisfaction.
- Collaborated with cross-functional teams to address complex issues, driving effective problem resolution.
Education
Bachelor of Science - Criminology/Psychology
University of North Alabama
Florence, Alabama, AL05-2016
High School Diploma -
Enterprise High School
Enterprise, AL05-2012
Skills
- Friendly, positive attitude
- Collaborative teamwork
- Training and team development
- Customer engagement
- Complex Problem-solving
- Effective task delegation
- Operations management
- Effective verbal communication
Certification
CPhT - Certified Pharmacy Technician
Lean Six Sigma
Timeline
Function Lead Centralized Services
Walgreens
01.2018 - Current
Issue Resolver Centralized Services
Walgreens
01.2017 - 01.2018
Bachelor of Science - Criminology/Psychology
University of North Alabama
High School Diploma -
Enterprise High School