Summary
Overview
Work History
Education
Skills
Timeline
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Marissa Embrey

Cicero,IL

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Caregiver

Safari Care Inc
04.2024 - 01.2025
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Host

Suzies Gaming Cafe
04.2024 - 01.2025
  • Handled high-pressure situations with composure, effectively managing small to large parties or unexpected events during busy shifts.
  • Answered customer questions about gaming, gaming machines, and menu information.
  • Enhanced customer satisfaction by promptly greeting and servicing guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

Customer Service Representative

Maestro International Cargo
02.2021 - 11.2023
  • Maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Cashier

Taco Bell
01.2015 - 03.2016
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.

Education

High School Diploma -

Steinmetz Collage Prep
3030 N Mobile Ave, Chicago IL
06-2017

Skills

  • Respectful and compassionate
  • Time management
  • Problem-solving
  • Patient care
  • Multitasking and organization
  • Strong ethics
  • Customer service
  • Critical thinking
  • Problem resolution

Timeline

Caregiver

Safari Care Inc
04.2024 - 01.2025

Host

Suzies Gaming Cafe
04.2024 - 01.2025

Customer Service Representative

Maestro International Cargo
02.2021 - 11.2023

Cashier

Taco Bell
01.2015 - 03.2016

High School Diploma -

Steinmetz Collage Prep

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Marissa Embrey