Marissa Esquivel
Las Vegas
Summary
I began my career as a receptionist at the San Pedro Ballet School. From there, my career flourished in hospitality. From performing arts, restaurants, spas and hotels. Excelling as a natural leader and proficient sales associate. Bringing passion, leadership, and empathy to every work place. I’ve been able to pursue a music career with the knowledge from these occupations. Bringing a skill set from each setting to enhance event coordination including travel and lodging for fellow musicians, and budgeting. I’ve learned to be a hospitable leader in all settings and career paths. Performing and hospitality has been in my family for the majority of my life and hope to bring this knowledge and passion to your work place.
Overview
13
13
years of professional experience
Work History
Bartender/Receptionist
Scissors and Scotch
Las Vegas
12.2025 - Current
- Provided excellent customer service in a fast-paced bar environment.
- Trained new staff on bartending techniques and company standards, enhancing team capability.
- Ensured compliance with health regulations and safety protocols in service areas.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Resolved customer complaints professionally, ensuring customer satisfaction and loyalty.
- Maintained accurate inventory of liquor, beer, wine, and other beverage items to support efficient operations.
- Mixed cocktails using fresh ingredients and premium spirits for customer satisfaction.
Front Desk Supervisor
The Now Massage
Las Vegas
02.2025 - 07.2025
- Supervised front desk operations and ensured smooth customer check-in processes.
- Utilized Zenoti software for managing client appointments and records.
- Trained and mentored new staff on customer service protocols and systems.
- Managed appointment scheduling and optimized therapist availability for clients.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Maintained accurate records of client visits and service preferences in the system.
- Coordinated with therapists to ensure timely service delivery for all appointments.
- Implemented front desk procedures to enhance overall client experience and satisfaction.
- Assisted in inventory management of retail products for sale at the front desk.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Monitored the front desk staff to ensure proper customer service was provided.
- Resolved customer complaints promptly and efficiently.
- Created weekly schedules for front desk staff according to business needs.
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
- Conducted regular performance evaluations of front desk staff members.
- Participated in meetings with other managers to discuss strategies for increasing profitability.
- Maintained important files, running reports, and delivering updates on occupancy and revenue.
- Developed policies and procedures related to front desk operations.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
Front Desk Agent
The Spa At Red Rock Resort and Casino
Las Vegas
03.2024 - 05.2025
- Delivered Forbes 5 Star Hospitality
- Utilized SpaSoft software to manage client bookings and appointments.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Greeted guests warmly and efficiently checked them into the spa facilities.
- Provided information about spa services and promotions to enhance guest experience.
- Implemented strategies to increase sales volume across various service offerings.
Front Desk Agent
Burke Williams
Torrance
02.2019 - 03.2024
- Greeted guests warmly and efficiently checked them into the spa facilities.
- Provided information about spa services and promotions to enhance guest experience.
- Processed payments and handled cash transactions accurately during check-out.
- Collaborated with team members to ensure smooth daily operations and guest satisfaction.
- Provided excellent customer service while upholding company policies.
- Inputted guest information into computer system accurately and securely.
- Managed daily scheduling and coordination for team meetings and events.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Addressed patients' concerns, complaints and fears with understanding and empathy, establishing loyal patient following.
- Promoted a culture of respect, empathy, and understanding through the exploration of diverse cultures and perspectives in social studies content.
Barista
Peets Coffee
Torrance
01.2018 - 02.2019
- Prepared high-quality espresso beverages following Peet's Coffee standards.
- Operated coffee brewing equipment and maintained optimal performance.
- Trained new baristas on techniques and customer service best practices.
- Handled cash transactions accurately and efficiently at the register.
- Engaged with customers to create a welcoming and friendly atmosphere.
- Restocked supplies to ensure smooth operation during busy periods.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Responded to customer issues to provide immediate resolution and improve retention.
Barista
Sea Beans
Palos Verdes Estate
04.2015 - 10.2017
- Sea Beans has been my favorite establishments to work by far.
- I was able to perfect my craft in latte making from espresso pour, latte art, or delivering a special prepped beverage for an individual.
- My biggest accomplishments was creating a best selling beverage called the "South Western Chai" which was a Chai latte, with Hazelnut, cinnamon and a shot of espresso.
- Working with coffee and these flavors for so long, I was so happy to make something everyone loved.
- Sea Beans acted as not only a coffee shop but also a: Gift Shop, and cafe where you could get your travel souvenirs and a hot meal.
- Our positions could be different every day.
- Cashier, Food prep, Barista or retail management.
- Retail management meant, you were to clean lobby when needed, price retail, restock and eye on expiration dates.
- All of this while still providing excellent service to our hotel guests who sometimes became family or close friends by the end of their week stays.
Hostess
Terranea Resort
Palos Verdes Estate
02.2014 - 04.2015
- I was hostess here for a year, often taking shifts as a food runner when needed.
- As a hostess you were the face of the restaurant.
- Being the first person guests interacted with walking into the door, you were to be cheery, inviting and all knowing.
- We controlled the pulse and business level of the diner in charge of how many people being sat at tables to make sure the kitchen didn't get overwhelmed.
- It was a busy and popular place, offering a dinner on a cliff side with plenty of outdoor seating.
- Just before sunset our wait could be a 2 hour wait, and it was our job to keep those who were waiting, happy and informed.
- Taking on these duties and providing 5 star Forbes standard service which were constantly shopped and tested on.
- Working in hospitality has become a passion of mine.
Receptionist
San Pedro Ballet School
San Pedro
01.2013 - 01.2014
- Greeted and assisted students and parents during class registration.
- Managed phone calls and directed inquiries to appropriate staff members.
- Scheduled appointments for private lessons and group classes efficiently.
- Maintained organized student records and updated databases regularly.
- Coordinated communication between instructors and students regarding class schedules.
- Handled payments and processed transactions for classes and merchandise.
- Scheduled and confirmed appointments.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Coordinated logistics for events, ensuring seamless execution and organization.
- Assisted in managing vendor relationships and contracts for event services.
- Supported event marketing efforts through social media and promotional materials.
- Coordinated logistics such as catering, transportation, decorations, audio and visual equipment and other rentals.
- Reviewed vendor invoices upon completion of an event to verify accuracy against contracted services received.
- Supervised staff members assigned to various tasks on the day of an event.
Education
High school degree -
San Pedro High School
San Pedro06-2013
Skills
- Customer service
- Team leadership
- Front desk operations
- Performance evaluation
- Sales optimization
- Effective communication
- Training and mentoring
- Attention to detail
- Decision-making
- Time management
- Excellent communication
- Data management
- Recordkeeping
- Event planning
- Client relationship management
- Inventory management
- Audio-visual setup
- Food service
- Menu planning
- Cocktail mixing
References
- Amelia Foubister, Former employer, Terranea Resort, 310-265-2891, afoubister@destinationhotels.com
- Sean Campos, Former employer, Peets Coffee, 1-805-620-2305
- April Sinclair, Current Employer, Burke Williams, 1-310-569-8202, AprilS@burkewilliams.com
Languages
English, Native
Introduction
I began my career as a receptionist at the San Pedro Ballet School. From there, my career flourished in hospitality. From performing arts, restaurants, spas and hotels. Excelling as a natural leader and proficient sales associate. Bringing passion, leadership, and empathy to every work place. I’ve been able to pursue a music career with the knowledge from these occupations. Bringing a skill set from each setting to enhance event coordination including travel and lodging for fellow musicians, and budgeting. I’ve learned to be a hospitable leader in all settings and career paths. Performing and hospitality has been in my family for the majority of my life and hope to bring this knowledge and passion to your work place.
Affiliations
- Singer Songwriter/Performing
Timeline
Bartender/Receptionist
Scissors and Scotch
12.2025 - Current
Front Desk Supervisor
The Now Massage
02.2025 - 07.2025
Front Desk Agent
The Spa At Red Rock Resort and Casino
03.2024 - 05.2025
Front Desk Agent
Burke Williams
02.2019 - 03.2024
Barista
Peets Coffee
01.2018 - 02.2019
Barista
Sea Beans
04.2015 - 10.2017
Hostess
Terranea Resort
02.2014 - 04.2015
Receptionist
San Pedro Ballet School
01.2013 - 01.2014
High school degree -
San Pedro High School