Marissa Faulx
Cleveland,NC
Summary
Experienced professional skilled in setting up and running job-related equipment to complete quality work. Talents include sorting parts and stocking supplies to support team productivity. Equipped with good problem-solving, organizational, and planning abilities.
Overview
16
16
years of professional experience
Work History
Kids Zone Team Member
Northwestern North Carolina YMCA
Salisbury, NC
01.2024 - Current
- Watching children 6 weeks - 11 years, ensuring that safety and proper procedures were used
- Over seeing that proper cleaning procedures were implemented and used each shift
Training Center Manager
Beyond Brilliant Dog Co.
Cleveland , NC
12.2022 - 10.2023
- Supervising day-to-day operations of the Training Center including scheduling clients, assigning cleaning and maintenance tasks, printing out and maintaining current clients needs and made sure training progress was on schedule
- Keeping track of inventory, receipts, and completed purchases to maintain the training center
- Maintaining dog safety, ensuring they were kept as separate while out
- Completed employee schedule for the training center
Assistant Manager
Wendys International
Winston-Salem, North Carolina
12.2010 - 10.2012
- Complete inventory of the store and ensure proper ordering procedures were followed
- Run a shift smoothly of 10 to 12 employees
- Training new crew members
- Conducting interviews and hiring new employees
- Completing employee schedule
Team Leader - Chat Customer Servie Specialist
Connext
Concord, NC
08.2008 - 06.2010
- Chat with customers of Sprint phone service, helping them with billing and account issues, as well as device issues
- Helping my team resolve any issues with customer accounts they were not able to handle
- Pull chat records and complete quality assurance based on company policies
- Work with my supervisor on giving evaluations to team members
Education
Associate of Arts - Business
University of Phoenix
Tempe, AZ05-2010
High School Diploma -
Kittanning Senior High School
Kittanning, PA06-2006
Skills
- Complaint resolution
- Adaptability
- Training and mentoring
- Time management
- Encouragement and Support
- Goal oriented
- Detail oriented
- Scheduling
- Team oriented
References
- Laura Powell - Owner Beyond Brilliant DogCo - (704) 252-1519
- Danette Walker - Friend -(704) 433-0690
Timeline
Kids Zone Team Member
Northwestern North Carolina YMCA
01.2024 - Current
Training Center Manager
Beyond Brilliant Dog Co.
12.2022 - 10.2023
Assistant Manager
Wendys International
12.2010 - 10.2012
Team Leader - Chat Customer Servie Specialist
Connext
08.2008 - 06.2010
Associate of Arts - Business
University of Phoenix
High School Diploma -
Kittanning Senior High School