Marissa Flores
Beaumont,TX
Summary
I am currently a lending professional with over 5 years of Credit Union experience in consumer loan processing, customer service, financial review, and records management. I have strong communication skills and work greatly within a team. I am committed to overall efficiency, accuracy, and providing excellent customer service.
I am eager to learn and adapt to new skills in the industrial and control systems space.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Consumer Loan Processor
Neches Federal Credit Union
Beaumont, TX
05.2021 - Current
- Coordinating with loan officers and branch staff on consumer lending files.
- Supporting Neches Federal Credit Union lending operations with clear, professional member service.
- Providing excellent customer service while resolving any issues that arose during the course of processing a loan.
- Performing data entry tasks associated with processing consumer loans.
- Working closely with other departments such as collections, underwriting and accounting when necessary
- Utilizing various software programs such as Microsoft Office Suite and CRM systems for efficient data entry, processing, analysis, reporting.
- Typing letters, memos, emails, reports using Microsoft Office Suite products.
- Preparing correspondence and reports using Microsoft Office applications.
- Coaching employees on job tasks, service standards, and workplace expectations.
- Supporting senior management in developing long-term strategies for improving overall productivity.
Education
High School Diploma -
Homeschool Education
Houston, TX05-2019
Skills
- Perfect Attendance 2024
- Data entry
- Risk mitigation
- Time management
- Multitasking
- Effective communication
- Team collaboration
- Conflict resolution techniques
- Competency in Microsoft office suite
Certification
- Texas Notary Public
Timeline
Consumer Loan Processor
Neches Federal Credit Union
05.2021 - Current
High School Diploma -
Homeschool Education