Marissa Flowers
Fishers,IN
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging season work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
12
12
years of professional experience
Work History
Client Service Analyst
Clinical Architecture
08.2023 - Current
- Engages with customers and clients to provide support and enhance customer experience
- Work in conjunction with and collaborate with Customer Success Manager to ensure customer satisfaction
- Educate clients on product features and enhancements via virtual technology
- Identify areas for improvement and propose solutions to maximize both software performance and customer return on their software investment
- Proactively seek opportunities to broaden customer knowledge of best practices and their application to customer implementation.
Talent Acquisition Community Liaison
Community Health Network
01.2021 - 08.2023
- Drive internal and external relationships with schools, community organizations and professional networks to help inform and provide guidance about Community Heath Network career opportunities, culture and mission
- Carries recruiting responsibilities as assigned and attended community events, job fairs, networking events, professional organization meetings
- Identifies new potential collaborators in community, region, nation for educational and quality improvement
- Oversight and coordination of meeting all accreditation requirements as set forth by academic partners
- Identify and heavily network with Schools, Community organizations and professional networks within a defined market or region
- Provide presentations about Community Health Network and hold a Q&A to answer questions and provide value added feedback to the participants.
Knowledge Management Senior Trainer
Community Health Network
01.2016 - 01.2022
- Subject Matter Expert within primary teaching application
- Mentor newly hired trainers
- Problem Solving- Proposes solutions to identified problems
- Systems thinker- Understands interdependence of Epic Applications
- Helps to troubleshoot issues that cross applications
- Participates in discovery and development of new training modules
- Leads small group activities as well as taking ownership and leadership of training initiatives.
Credentialed Trainer With Epic EHR Software
Community Health Network
05.2012 - 01.2022
- Responsible for end user classroom training, go-live support, and helpline assistance
- Successfully executed end user training of 14,000+ employees during initial implementation
- Being proficient in workflows, policies and procedures, and adult learning techniques
- Managing team Newsletters
- Create learning environment that stimulates engagement, active participation, and collaboration.
Education
Bachelor of Arts - Communication and Culture
Indiana University-Bloomington
Bloomington, IN12.2011
Skills
- Adult Education Trainer
- Data analytics
- Knowledge of LMS Systems
- HR Rules and Knowledge
- Interpersonal Communications
- Time management expertise
- Customer Service
- Relationship Building
- Medical terminology knowledge
Professional Development
- Community CareConnect|Epic Upgrade Communication Committee, 12/01/14, 03/01/15, Coordinated and developed communication for all of Community Health Network's hospitals regarding news about the Epic Upgrade
- Lean Six Sigma|Yellow Belt Certification, 02/01/16, 06/01/16, The certification adopts the approach of advancing the concept and potential of using Six Sigma tools and methodologies within an organization.
- Community Hospital North Throughput Process Improvement| Community CareConnect Epic Representative, 12/01/15, 02/01/16, Project Key team member assisted eliminating barriers with the throughput at Community Hospital North, Helped identify and eliminate barriers to improve patient throughput., Patient Impact: eliminate diversions, patient holds, and decrease LOS
Activities
- Reading
- Hamilton County Humane Society Volunteer
- Exercising
- Baking
- Travel
Volunteer- Hamilton County Humane Society | July 2022-Present
Dog Walking
Assisting medical team with animal intakes
Handling dogs at offsite events
Timeline
Client Service Analyst
Clinical Architecture
08.2023 - Current
Talent Acquisition Community Liaison
Community Health Network
01.2021 - 08.2023
Knowledge Management Senior Trainer
Community Health Network
01.2016 - 01.2022
Credentialed Trainer With Epic EHR Software
Community Health Network
05.2012 - 01.2022
Bachelor of Arts - Communication and Culture
Indiana University-Bloomington
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