Marissa Floyd
Philadelphia,PA
Summary
I have excellent customer service skills. Because of my years as an EMT, then transitioning to hospital billing, I have encountered people at their worst moments. Dealing with people who are in pain, worried about loved ones having to pay large hospital bills, takes patience and empathy. I have an outgoing, positive demeanor and proven skills in establishing rapport with clients/patients. Since my retirement I have been very active at my church serving as a Servant Leader for Vacation Bible School. Because of COVID our VBS has not resumed, but the last session was in 2019, where we had over 1,000 students attend our 2 week program. As Servant Leader I was responsible for coordinating the curriculum and managing a staff of 70-75 volunteer teachers and supporting personnel.
I have served on the Board of Directors of my cooperative, as Treasurer from June 2020 until June 2022.
Overview
16
16
years of professional experience
Work History
Corporate
Tenet Health Systems
Philadelphia, Pennsylvania
08.1999 - 03.2004
- Responsible for training front end users (Admission Office) on using the SMS system, which captured patient information. Also resolved billing issues for back end users (Billing Office).
- Created training manuals for use by front and back end users of SMS system. Attended training workshops and seminars as upgrades and changes were made in system.
- Observed and made recommendations to improve patient waiting time is Admissions Office. Provided one-on-one training to employees who did not meet required proficiency in registration process.
- Partnered with IT personnel to constantly update system to capture information at registration, needed to improve billing process.
- Managed scheduling training for 7 hospitals. All new hires and those who were having problems working in system. Also resolved complex billing issues, usually caused by data entered incorrectly.
Medical Biller
Woman's Medical College
Philadelphia, Pennsylvania
08.1991 - 01.1999
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Spoke to patients to verify their insurance information, and explain charges that were in question. For complex billing issues, made regular calls to patient to reassure them problem was in process of being resolved.
- Posted payments and collections on regular basis.
- Filed and updated patient information and medical records.
- Collected payments and applied to patient accounts.
- Adhered to established standards to safeguard patients' health information.
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Delivered timely and accurate charge submissions.
Emergency Medical Technician
Greater Philadelphia Ambulance
Philadelphia, Pennsylvania
10.1987 - 06.1991
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Communicated with lucid patients to gather incident and medical history information.
- When necessary assisted office staff in coding and billing ambulance transports.
Education
Cornell University
Ithaca, NYSkills
- Training Manual Creation
- Critical Thinking
- Improvement Recommendations
- Training Needs Analysis
- Educational Material Organization
- Supervisor Skills Training
- New Employee Training
- Learning Strategies
- Program Development and Management
- Technical Knowledge
Timeline
Corporate
Tenet Health Systems
08.1999 - 03.2004
Medical Biller
Woman's Medical College
08.1991 - 01.1999
Emergency Medical Technician
Greater Philadelphia Ambulance
10.1987 - 06.1991
Cornell University