Marissa Formosa
SUNY Cortland
Saint James,USA
2
Languages
1
Certification
4
years of professional experience
Dedicated Community Management Professional skilled in conflict resolution and resident support. Utilizes strong communication and leadership to create a positive living environment. Fosters an inclusive community atmosphere where residents feel valued and connected, enhancing overall community experiences through proactive engagement and collaboration.
Work History
Resident Assistant
1 Year- Implemented strategic initiatives to enhance resident satisfaction and improve living conditions.
- Provided support to residents by addressing concerns and facilitating conflict resolution effectively.
- Facilitated resident engagement through organized events and activities, promoting community building.
- Conducted regular floor meetings to communicate important information and gather feedback from residents.
Hostess
2 Years 2 Months- Greeted and seated guests, ensuring prompt service and a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Collaborated with servers to communicate guest needs and enhance dining experience.
- Trained new staff on hostess duties, customer service standards, and restaurant policies.
Internship at Elementary School
3 Months- Demonstrated self-motivation by completing tasks independently and efficiently.
- Functioned effectively in busy settings, managing multiple tasks simultaneously.
- Executed tasks independently while also contributing to team projects.
- Adapted swiftly to new challenges by acquiring necessary skills promptly.
SUNY Cortland Fuel
3 MonthsCrew member
11 Months- I operated as a cashier and prepared food for customers.
- Delivered exceptional customer service by accurately processing orders and ensuring satisfaction.
- Maintained cleanliness and organization of workstations to comply with health and safety standards.
- Collaborated with team members to streamline operations during peak hours, enhancing efficiency.
Education
Early Childhood Education - College Education
Skills
Student experience
Front desk operations
Resident engagement management
Hospitality services
Classroom experience
Conflict management
Communication skills
Effective communication
Organizational management
Student support
Time management strategies
Event planning operations
Windows operating system
Restaurant operations
Guest management
Host/hostess experience
Childcare management
Customer interaction
Preschool education
Administrative tasks operations
POS
Cash handling procedures
Classroom coordination
Host/hostess operations
Retail service procedures
Childcare experience
Point of sale
Childcare experience
Infant management
Conflict resolution
Classroom support
Guest support
Student engagement
Certification
Driver's License
Languages
Spanish - Intermediate
English - Fluent
Timeline
Internship at Elementary School
Webster Elementary School
02.2026 - 05.2026Read More
Resident Assistant
SUNY Cortland
08.2025 - CurrentRead More
SUNY Cortland Fuel
SUNY Cortland
02.2025 - 05.2025Read More
Hostess
Kashi Japanese Restaurant
04.2024 - 06.2026Read More
Crew member
Tropical Smoothie Cafe
06.2022 - 05.2023Read More
SUNY Cortland
Early Childhood Education from College Education
Read More