Marissa Gainey
West Valley City,UT
Summary
Hardworking and reliable to stay focused on going above and beyond to support team and serve customers. Trained in customer service and offering top-notch abilities. Motivated to continue to learn and grow.
Overview
9
9
years of professional experience
Work History
Delivery driver
Doordash
Utah
04.2021 - Current
- Delivered items within reasonable time by traveling most direct route
- Tracked and maintained records for mileage, fuel usage, and delivery information
- Increased customer service by reviewing orders before delivery to determine that they were complete and properly invoiced
- Followed prescribed routes and time schedules to meet 100% on-time delivery
- Avoided safety hazards and costly tickets by consistently obeying the applicable traffic laws
- Read maps and followed written or verbal geographic directions.
Mixologist
Guzzle
Taylorsville Utah
12.2023 - 06.2024
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
- Promoted a positive work environment through effective communication and teamwork among colleagues.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
- Maintained quality of garnishes, juices, and other perishables by preparing new stock daily.
- Ensured quality control by regularly monitoring and adjusting inventory levels for optimal freshness.
Shift Lead
Walgreens
Utah
03.2020 - 05.2021
- Prepared reports detailing shift activities to keep management looped in on shift operations
- Reviewed customer play and issued complementary services to maintain customer loyalty
- Guided staff in absence of direct supervisors
- Resolved or escalated business problems to keep operations moving smoothly
- Produced weekly reports outlining the business operations successes and gaps for the senior management team
- Monitored processes and recommended methods for improvement
- Completed all assigned tasks prior to shift end
- MTopened and closed store daily paperwork at end of day to make sure money was correct
- Make sure everything was clean and sanitized
- In charge of photo department (running computers and printers
- Had to prioritize to make sure the most important things were done.
Cashier
Walgreens
Utah
02.2017 - 09.2020
- Adhered to all cash handling policies and procedures
- Processed cash register transactions by inputting product costs and giving back change
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Found ways to improve customer experience by taking accountability and acting as store Brand Ambassador
- Returned non-purchased products to shelves and performed general merchandising functions
- Collected payment for customer purchases
- Obtained thorough knowledge of products sold to assist customers in locating and purchasing items
- Answered questions regarding cosmetic products
- Ordered, stocked, and rotated all departments
- Maintained merchandise displays, including endcaps, floor displays, and aisles
- Bagged and packaged customer orders and purchases
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates
- Assisted customers with locating items, answering questions and providing direction and service
- Greeted all customers and provided prompt and friendly service.
Server
Dave and busters
Salt lake city
04.2016 - 12.2018
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors
- Upheld high sanitation and safety standards while delivering and serving food
- Transported food products, cleaned tables and counters, and stocked dining room supplies
- Greeted all guests with smile and friendly greeting
- Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant
- Cleaned and reset tables quickly between each customer group
- Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service
- Assisted guests with making menu choices
- Fostered fun atmosphere and family-style work environment
- Balanced trays with care to successfully deliver large volumes of food quickly
- Monitored tables and expertly handled requests, kept drinks refilled, and offered additional items such as desserts
- Kept hostess team informed of table progression and availability
- Restocked stations regularly to help team stay efficient and meet customers' needs
- Controlled the flow of food from the kitchen to the dining table
- Picked up trash and removed spills promptly to keep dining area fresh and inviting
- Suggested menu choices such as daily specials and appetizers to increase sales and meet upsell targets
- Took orders, made drinks, and cleaned tables after the guests' departures
- Used POS system to accurately input orders and process payments.
Customer Service
Fear factory
Salt lake city
09.2015 - 11.2015
- Provided expert service by communicating information to customers and following up on promises
- Advised customers on status of merchandise ordered and arranged for pickup and delivery
- Managed details of completing sales payments, refunds, and exchanges, including issuing store credit
- Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies
- Assisted associates with problem resolutions
- Used upselling and cross-selling techniques to provide solutions to customer issues
- Returned customer calls, responding to inquiries and complaints effectively
- Responded to questions and followed up on customer interactions
- Conducted follow-up calls at customer locations
- Coordinated with team members to reach sales targets by supporting complete sales cycle.
Education
High School Diploma -
Hunter High School
West Valley City, UT05.2018
Skills
- Team motivation
- Rules enforcement
- Planning
- Self Motivation
- Prioritization
- Training
- Organization
- Verbal communication
- Teamwork
Timeline
Mixologist
Guzzle
12.2023 - 06.2024
Delivery driver
Doordash
04.2021 - Current
Shift Lead
Walgreens
03.2020 - 05.2021
Cashier
Walgreens
02.2017 - 09.2020
Server
Dave and busters
04.2016 - 12.2018
Customer Service
Fear factory
09.2015 - 11.2015
High School Diploma -
Hunter High School