Keyona Lawson
Montgomery,AL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Instacart
04.2020 - Current
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Customer Service Representative
Telperformance
06.2023 - 09.2024
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
Meat Packer
Koch Foods
05.2016 - 12.2018
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
Team Leader
Cinnabon
07.2018 - 03.2020
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Created and managed project plans, timelines and budgets.
- Collected, arranged, and input information into database system.
Cashier
Walmart
11.2017 - 02.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Jefferson Davis High School
Montgomery, ALSkills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Problem-Solving
- Safe Driving
- Time management skills
- Loading and unloading
- Clean Driving Record
- GPS and route planning
- Heavy Lifting
- Order picking and processing
- Delivery Scheduling
- Shipping and packaging
- Shopping Orders
- Multitasking
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Microsoft Excel
- Payment Processing
- Customer Assistance
- Cash Handling
- Customer service excellence
- Money Handling
- ID Verification
- Team motivation
- Team Supervision
- People Management
Timeline
Customer Service Representative
Telperformance
06.2023 - 09.2024
Delivery Driver
Instacart
04.2020 - Current
Team Leader
Cinnabon
07.2018 - 03.2020
Cashier
Walmart
11.2017 - 02.2018
Meat Packer
Koch Foods
05.2016 - 12.2018
Jefferson Davis High School
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