Open To Work
Marissa Giani
Shift Supervisor
San Mateo,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills in supervising. Positive and upbeat in handling order taking, food delivery, and customer relations. Comfortable working in high-volume service environments and can quickly master new skills while leading an upbeat environment with my team.
Overview
12
12
years of professional experience
2015
2015
years of post-secondary education
Work History
Barista Shift Supervisor
Starbucks
San Mateo
10.2022 - 12.2025
- Oversaw daily operations to ensure efficient service and product quality.
- Trained and mentored new team members on company standards and procedures.
- Managed inventory levels, ordering supplies as needed for smooth operations.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Managed cash register and handled financial transactions accurately.
- Resolved customer complaints in a polite and professional manner.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Encouraged baristas to suggest creative ideas for improving customer experience.
- Inspected coffee brewing equipment to ensure proper functioning.
- Greeted guests with pleasant smile and superior customer service.
- Led efforts in sustainability, reducing waste and promoting environmentally friendly practices.
- Supervised daily operations and maintained store standards during shifts.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
Barista
Specialty's
San Mateo
01.2019 - 02.2020
- Prepared a variety of coffee beverages to customer specifications.
- Maintained cleanliness and organization of the coffee bar area.
- Engaged with customers to provide exceptional service and recommendations.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Sales Associate
See's Candies
San Mateo
09.2013 - 01.2016
- Assisted customers with product selection and provided personalized recommendations.
- Maintained product displays to ensure an inviting environment
- Stocked shelves regularly to ensure product availability and freshness.
- Educated customers about product ingredients and seasonal offerings.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Burlingame High School
Burlingame, CASkills
- 4 years of Supervisor experience
- Inventory management
- Cash handling
- Equipment maintenance
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$45000/yr - $200000/yrTimeline
Barista Shift Supervisor
Starbucks
10.2022 - 12.2025
Barista
Specialty's
01.2019 - 02.2020
Sales Associate
See's Candies
09.2013 - 01.2016
Burlingame High School