Tathiana Quezada
Mesa,AZ
Summary
Dedicated and motivated customer service professional with over 5 years of experience in dynamic environments, including food service, fitness, and administrative support. Expertise in team leadership, client relations, and bilingual communication fosters strong connections with diverse clientele. Recognized for a positive attitude, exceptional attendance, and a robust work ethic that drives success in every role. Proficient in English and Spanish, ensuring effective communication across various customer demographics.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista Shift Supervisor
Dunkin' Donuts
2023.08 - Current
- Oversaw restaurant operations during shifts, fostering a culture of quality service and cleanliness among team members. Also managed food safety protocols and inventory levels to optimize operational efficiency. And addressed customer concerns effectively while upholding brand standards and enhancing customer satisfaction.
- Trained new baristas on customer service techniques and beverage preparation.
- Resolved customer complaints effectively, improving overall satisfaction ratings.
- Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
Front Desk Receptionist
LA Fitness
2024.02 - 2024.11
- Ensured club cleanliness and provided exceptional customer service by addressing member inquiries and concerns promptly.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Hostess
Oregano's Pizza Bistro
2022.12 - 2023.03
- I enhanced guest experience by creating a warm, inviting atmosphere at Oregano's Pizza Bistro. Streamlined guest seating processes through efficient management of digital systems. Contributed to operational excellence by maintaining a clean and organized front-of-house area.
Event Processor
Verra Mobility
2021.06 - 2022.08
- Achieved high accuracy in processing photo enforcement toll or violation events, contributing to client compliance at Verra Mobility.
Executed data analysis using web-based tools to enhance operational effectiveness.
Adapted to fast-paced environments, consistently delivering results from Mesa, AZ or remote work settings.
Crew Member
Chipotle Mexican Grill
2018.08 - 2021.01
- Achieved high customer satisfaction by expertly managing transaction processes. Contributed to a well-stocked environment, facilitating seamless service delivery. Maintained superior food safety standards and cleanliness, promoting a positive dining experience.
Education
Diploma -
Coronado High School
Scottsdale05.2020
Associate of Applied Science - Forensic Science, Crime Scene, Behavioral Science And Human Services
Mesa Community College
Mesa, AZ05.2026
Skills
- Heavy lifting
- Customer reception specialist
- Cash management
- Detail-oriented data management
- Hospitality operations experience
- Food handling and safety
- Leadership and team management
- Customer Service
- 10 key data entry
- Effective team coordination over three years as a shift lead
- Proficient in computer applications
- Punctual and reliable
- Reliable attendance
- Attention to detail
- Critical thinking
- Multitasking Abilities
Accomplishments
American Heart Association - First Aid, CPR, AED
Valid: Sept 2024 – Sept 2026
Driver’s License - Active
Certificate of completion - Mesa Police Department’s Citizen Police Academy Class #68
Certificate Earned in Mesa Community College - Fingerprint Identification and Photography
Extra curricular
Heartsaver, First Aid CPR AED - eCard Code 25601333438 Certificate Earned in MCC: Fingerprint Identification and Photography Certificate of completion for completing the Mesa Police Department’s Citizen Police Academy Class #68 Heartsaver, First Aid CPR AED - eCard Code 25601333438 Certificate Earned in MCC: Fingerprint Identification and Photography Certificate of completion for completing the Mesa Police Department’s Citizen Police Academy Class #68
Certification
- Drivers Licence- Active
- Heartsaver, First Aid CPR AED - eCard Code 25601333438
- Certificate Earned in MCC: Fingerprint Identification and Photography
- Certificate of completion for completing the Mesa Police Department’s Citizen Police Academy Class #68
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Front Desk Receptionist
LA Fitness
2024.02 - 2024.11
Barista Shift Supervisor
Dunkin' Donuts
2023.08 - Current
Hostess
Oregano's Pizza Bistro
2022.12 - 2023.03
Event Processor
Verra Mobility
2021.06 - 2022.08
Crew Member
Chipotle Mexican Grill
2018.08 - 2021.01
Diploma -
Coronado High School
Associate of Applied Science - Forensic Science, Crime Scene, Behavioral Science And Human Services
Mesa Community College