MARISSA GIBSON
DALLAS,GA
Summary
Customer service professional that brings a valuable experience in addressing and resolving customer issues effectively with over 15 years' experience in a few professional settings. Known for strong focus on team collaboration and achieving positive outcomes. Looking to join an outstanding team to help maintain customer satisfaction and contribute to the company's ongoing success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Master Cosmetologist
Blended Fadez Barbershop
Hiram, GA
11.2023 - Current
- Appointment scheduling, Operating company calls & Data entry.
- Conflict resolution skills.
- Delivered high-quality haircuts, color treatments, and styling services to diverse clientele.
- Maintained up-to-date knowledge of industry trends and techniques through ongoing education.
- Implemented effective sanitation practices to ensure a clean and safe environment for clients.
- Mentored junior cosmetologists in advanced techniques and customer service best practices.
Senior Customer Service Representative
Securian Financial
Saint Paul, MN -Remote
02.2023 - 11.2023
- Led complex customer inquiries to ensure timely resolution and enhance client satisfaction.
- Collaborated with cross-functional teams to resolve issues impacting customer experience.
- Utilized many desktop tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
MASTER COSMETOLOGIST MANAGER
SMART STYLE
Lithia Springs, GA
10.2020 - 03.2023
- Establish strong customer service relationships with clientele base to generate long term business.
- Earned a promotion from Assistant Manager to Head Manager in under sixty days.
- Count and document opening and closing cash amounts daily.
- Consistently increase annual revenue month-to-month.
- Service high-profile clients with intricate product knowledge.
- Schedule new and existing clients to their specific hair care needs.
NIGHT AUDITOR
HOLIDAY INN
Charlottesville, VA
09.2018 - 06.2020
- Provided excellent front desk customer service help and assistance for all guests.
- Earned management trust by serving as key holder responsibly opening and closing safe and operating hotel alone.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Maintained and scheduled guests reservations, concerns, needs and membership inquiries.
GALLERY HOST
HYATT PLACE
Charlottesville, VA
06.2017 - 07.2018
- Routinely handled customer service calls for present and future guests.
- Prioritized and organized daily shift work and participated well along side other front desk agents to improve the workday.
- Processed payments by cash, credit, and business check.
- Obtained guest information for loyalty program and guest profile.
- Scheduled hotel tours, reservations and appointments.
MASTER COSMETOLOGIST
ENVE SALON
Lithia Springs, GA
08.2016 - 04.2017
- Demonstrated proficiencies in customer service phone calls, emails, fax and front desk reception within high volume environment.
- Ensured enough time is allotted for customer's appointments.
- Provided proper hair service down to client's last detailed preference.
- Answered multiple phone lines, transferred calls to corresponding stylists, filed client service and billed accordingly.
EVS TECH
WELLSTAR HOSPITAL
Austell, GA
08.2014 - 10.2015
- Provided polite customer service to patient and patient's guest(s) with any housekeeping needs requested.
- High quality cleaning of patient's rooms, occupied, vacant, isolation, discharged, bathrooms, STAT, ancillary areas, elevators, stairwells.
- Utilize all chemicals and cleaning agents in accordance with label instructions established procedures and safety guidelines.
- Conducted myself as a team player and completed all tasks assigned in a group or individual setting.
Education
Academic Diploma - High School Diploma
South Cobb High
05-2010
Skills
- Proficient in all basic software programs
- Suitable multitasking skills
- Basic typing, data entry and scheduling
- Accurate cash handling skills
- Strong customer service skills
- Very critical attention to detail
- Great communication skills
- Excellent time management
- Critical thinking
- Active listening
- Payment processing
- De-escalation techniques
Certification
- Valid Driver's License
- State of GA Master Cosmetology License
Timeline
Master Cosmetologist
Blended Fadez Barbershop
11.2023 - Current
Senior Customer Service Representative
Securian Financial
02.2023 - 11.2023
MASTER COSMETOLOGIST MANAGER
SMART STYLE
10.2020 - 03.2023
NIGHT AUDITOR
HOLIDAY INN
09.2018 - 06.2020
GALLERY HOST
HYATT PLACE
06.2017 - 07.2018
MASTER COSMETOLOGIST
ENVE SALON
08.2016 - 04.2017
EVS TECH
WELLSTAR HOSPITAL
08.2014 - 10.2015
Academic Diploma - High School Diploma
South Cobb High
OVERVIEW
CUSTOMER SERVICE | RESERVATIONIST | CLERICAL SUPPORT