Marissa Glaister
Chicago,IL
Summary
Compassionate Food Service professional with expertise in healthcare, nutrition, and customer service. Skilled in providing nutrition support, engaging with diverse populations, and maintaining professionalism in fast-paced settings. Committed to fostering a welcoming environment for students and staff by leveraging nutrition knowledge and customer service experience.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Call Center Agent
Pinnacle Dermatology And Skin Rejuvenation
Chicago, IL
08.2025 - Current
- Provide professional, courteous, and compassionate service to patients in a fast paced healthcare environment.
- Communicated clearly and respectfully with patients, addressing questions, concerns, scheduling needs, and general inquiries.
- Managed multiple tasks and priorities, ensuring accuracy and high level of customer service.
- Handled confidential patient information securely to protect privacy. with discretion and professionalism.
- Work collaboratively with healthcare staff and other departments to ensure patients receive appropriate assistance.
- Collaborated with medical staff to ensure seamless patient care and service delivery.
- Developed strong relationships with customers through effective communication skills.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Maintained up to date knowledge of company's products, services and promotions.
- Ensured compliance with all applicable laws, regulations, policies and procedures related to customer service activities.
- Provided professional and compassionate customer service to patients in a busy healthcare environment.
- Assisted patients with scheduling, questions, concerns, and general service needs.
- Maintained a calm, respectful, and solution oriented approach when handling challenging interactions.
- Accurately documented patient information and followed established procedures and confidentiality requirements.
- Balanced multiple responsibilities while maintaining attention to detail and excellent service.
Nutritional Representative
Doubek Medical Supply
Alsip, USA
12.2021 - 08.2024
- Gained in depth knowledge of nutrition and dietary considerations to provide tailored nutritional recommendations.
- Provided nutritional guidance to clients based on individual health needs.
- Provided nutrition related support and education to dialysis patients while considering individual dietary needs and restrictions.
- Worked with healthcare professionals and patients to support nutritional goals and overall well being.
- Delivered clear and respectful nutrition information to enhance understanding among patients and families.
- Built positive relationships with patients through empathy, patience, and attentive service.
- Followed established procedures and maintained accurate documentation.
Receptionist
Doubek Medical Supply
Alsip, USA
12.2021 - 08.2024
- Welcomed patients, customers, and visitors, fostering a positive and inviting atmosphere.
- Assisted customers and patients with inquiries and needs, ensuring satisfaction through attentive service.
- Answered incoming calls, responded to questions, and directed inquiries appropriately.
- Maintained organized records and handled administrative responsibilities accurately.
- Managed multiple responsibilities in a busy medical supply environment, prioritizing tasks to maintain smooth operations.
- Maintained confidentiality and professionalism when handling sensitive information.
- Managed front desk operations and ensured smooth customer interactions.
Education
High School Diploma -
Dwight D. Eisenhower High School
Blue Island, IL 08.2009 - 05.2013
Some College (No Degree) - Nursing Science
Moraine Valley Community College
Palos Hills, IL 09.2013 - 09.2013
Skills
- Customer Service
- Patient and Family Relations
- Professional Communication
- Policy compliance
- Attention to Detail
- Multitasking
- Problem Solving
- Dependability
- Organization & Time Management
- Teamwork & Collaboration
- Professional confidentiality
- Nutrition & Dietary Awareness
- Food Service Support
- Workplace cleanliness
- Patience and Compassion
- Information management
Timeline
Call Center Agent
Pinnacle Dermatology And Skin Rejuvenation
08.2025 - Current
Nutritional Representative
Doubek Medical Supply
12.2021 - 08.2024
Receptionist
Doubek Medical Supply
12.2021 - 08.2024
Some College (No Degree) - Nursing Science
Moraine Valley Community College
09.2013 - 09.2013
High School Diploma -
Dwight D. Eisenhower High School
08.2009 - 05.2013