Marissa Gonzalez
Corpus Christi,TX
Summary
Health care professional with extensive experience in home health and hospice services. Proven ability to build strong relationships with patients and healthcare providers, enhancing overall care quality. Recognized for exceptional customer service skills that contribute to patient satisfaction and effective communication within healthcare teams.
Overview
23
23
years of professional experience
Work History
Area Manager
Enhabit Hospice
Corpus Christi, Texas
01.2026 - Current
- Conducted meetings with patients and families to educate on hospice services and assess patient eligibility.
- Maintained knowledge through continuous education and advanced training sessions.
- Collaborated with healthcare staff to uphold quality care standards.
- Generated weekly sales reports for senior management.
- Built strong professional relationships with physicians, case managers, and other healthcare providers to share information about our company.
Patient Care Coordinator
Del Cielo Home Care and Hospice
Corpus Christi, Texas
12.2016 - 12.2025
- Coordinated home health and hospice services to ensure timely, compassionate, and patient-centered care
- Served as liaison between patients, families, nurses, physicians, and interdisciplinary care teams
- Attended weekly interdisciplinary nurse case conferences to coordinate and discuss patient transitions from home health to hospice care.
- Compiled, maintained, and distributed weekly patient census reports for home health and hospice services.
- Conducted patient and family meetings to educate on hospice care options and support informed decision-making
Customer Service Manager
Maximum Mobility, Inc.
Corpus Christi, TX
08.2003 - 11.2016
- Led customer service team to enhance response times and improve overall customer satisfaction
- Developed and implemented staff training programs to increase product knowledge and service efficiency.
- Established quality assurance standards to ensure consistency in customer interactions.
- Analyzed customer feedback and operational data to identify trends and drive service improvements
Education
High School Diploma -
San Diego High School
San DiegoSkills
- Care coordination
- Patient education
- Interdisciplinary collaboration
- Home health and hospice knowledge
- Communication and customer service
- Customer relationship management
Accomplishments
- 2026 Rookie of the Year at Enhabit Hospice
Timeline
Area Manager
Enhabit Hospice
01.2026 - Current
Patient Care Coordinator
Del Cielo Home Care and Hospice
12.2016 - 12.2025
Customer Service Manager
Maximum Mobility, Inc.
08.2003 - 11.2016
High School Diploma -
San Diego High School