Marissa Graham
Salina,KS
Summary
Customer service representative with extensive industry experience, recognized for fostering strong client relationships and ensuring high levels of customer satisfaction. Demonstrates a positive attitude and collaborative spirit, contributing effectively to team success. Proven skills in partnership cultivation and business growth highlight a commitment to enhancing customer experiences.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Petco Animal Supplies Stores Inc.
Salina, KS
01.2023 - Current
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Communicated regularly with customers to gain insights into their needs.
Companion Animal Leader
Petco Animal Supplies Stores Inc.
Salina, KS
11.2022 - 01.2024
- Educated staff members on proper handling techniques when interacting with animals.
- Developed relationships with customers to provide exceptional customer service.
- Maintained a clean and safe environment for both animals and staff.
- Monitored daily operations to ensure health and safety standards were met.
- Ensured that all animals received necessary medical treatments as prescribed by veterinarians.
- Participated in community outreach programs to promote responsible pet ownership practices.
- Managed administrative tasks such as scheduling appointments, managing finances, processing paperwork.
- Conducted regular maintenance checks on all equipment used for animal care.
Waitress
A&W
Baldwin, WI
06.2016 - 07.2018
- Developed positive relationships with regular customers through friendly conversation.
- Participated in team meetings to discuss new menu items or changes in policy.
- Communicated daily specials to customers.
- Assisted other wait staff members in times of heavy customer traffic.
- Organized take-out orders efficiently according to customer requests.
- Bussed tables as needed during peak hours.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Prepared checks accurately and processed payments promptly.
- Took orders for food and drinks and delivered them to guests.
Education
River Falls High School
River Falls, WI06-2019
Skills
- Employee engagement
- Recruiting and interviewing
- Adaptability and flexibility
- Coaching and mentoring
- Policy enforcement
- Employee supervision
- Product and service sales
- Staff development
- Retail operations management
- Sales strategies
- Sales growth
- Performance evaluation
Timeline
Assistant Manager
Petco Animal Supplies Stores Inc.
01.2023 - Current
Companion Animal Leader
Petco Animal Supplies Stores Inc.
11.2022 - 01.2024
Waitress
A&W
06.2016 - 07.2018
River Falls High School
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