Trey Thogode
Charlotte,NC
Summary
Retail operations assistant manager with experience leading shift execution, customer service, and team coaching. Skilled in staff training, cash reconciliation, conflict resolution, and performance support. Known for maintaining company standards through clear communication and consistent daily leadership.
Overview
5
5
years of professional experience
Work History
Assistant Manager
QuikTrip
Charlotte, North Carolina
02.2025 - Current
- Supported QuikTrip store operations and shift leadership.
- Trained team members on customer service and QuikTrip procedures.
- Handled cash counts, register reconciliations, and safe drops.
- Monitored inventory levels and restocked merchandise to ensure product availability.
- Kept sales floor, restrooms, and food service areas clean.
- Applied safety standards and store policies during daily operations.
- Promoted team communication to ensure clarity and alignment on tasks.
- Addressed customer concerns promptly to maintain service standards in a fast-paced environment.
- Handled customer service inquiries and complaints promptly.
- Supported daily operations through shift scheduling and duty assignments.
- Stayed current on company products and services.
- Followed safety regulations and company policies.
- Guided junior staff on daily tasks, projects, and objectives.
- Resolved team conflicts in an effective manner.
- Worked with management on strategic plans for business goals.
- Organized training sessions for new hires to build workplace familiarity.
- Prepared reports on sales trends, inventory levels, and financial data.
- Completed performance reviews to identify improvement areas.
- Maintained accurate sales records using point-of-sale systems.
- Completed opening, closing, and shift change functions to support daily standards.
- Stayed calm and professional under pressure and diffuse tense situations.
- Delegated work, priorities, and goals to staff.
- Recruited and trained new employees to meet job requirements.
- Provided mentoring and program guidance to newly hired employees.
- Reviewed completed work for consistency, quality, and conformance.
- Delegated tasks to team members and monitored their performance.
- Evaluated individual and team business performance and identified improvement opportunities.
- Monitored attendance records, timekeeping, and payroll information.
- Organized and led training sessions to enhance employee effectiveness and address skill gaps.
- Recommended or approved modifications to project plans.
Clerk Trainer
QuikTrip
Columbia, South Carolina
10.2023 - 02.2025
- Led training sessions for new clerks on company policies and procedures.
- Helped train new clerks on QuikTrip store procedures and customer service standards.
- Provided guidance and support to clerks during onboarding, ensuring needed resources were available.
- Mentored newly hired clerks on customer service best practices, data entry accuracy, and job duties.
- Coached clerks on register accuracy, drawer balance, and transaction steps.
- Tracked and evaluated clerk performance throughout shifts, delivering targeted feedback to enhance skills.
- Created performance tracking system for clerks, enabling managers to identify progress and areas for improvement.
- Developed interactive training program to teach clerks company software systems, improving engagement and retention.
- Found process improvement opportunities by reviewing customer feedback trends.
- Helped develop a customer service training program for all clerical staff.
- Demonstrated cash handling and point-of-sale use during daily shift support.
- Monitored clerk tasks and corrected errors in store processes.
- Guided team members through food prep, stocking, and sanitation routines.
- Reinforced QuikTrip safety rules, cleanliness checks, and shift expectations.
- Modeled friendly guest service during busy front counter operations.
- Led problem-solving activities to help clerks build analytical thinking for quick, accurate issue resolution.
- Set up rewards system for outstanding clerical performance.
- Held weekly meetings with clerical teams to review process updates and discuss work challenges.
- Prepared detailed reports showing key focus areas for each clerk based on performance reviews.
- Evaluated trainee understanding through assessments and discussions. through quizzes and tests after each session.
- Reviewed clerical team metrics such as attendance, productivity, and customer satisfaction ratings to find strengths and weaknesses.
- Encouraged open discussion among trainees so questions and experiences could be shared during lessons.
- Supported compliance with federal regulations covering employee safety and health standards.
- Partnered with senior management on new strategies to improve clerical efficiency.
- Trained newly hired top talent for key positions and higher productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Explained goals and expectations for trainees.
- Monitored, evaluated, and recorded training activities and program effectiveness.
- Attended meetings to gather insights for training program enhancements. and seminars to gather information for training programs.
- Created and delivered extra materials to strengthen training.
- Collected and organized manuals, guides, and visual materials for development and training.
- Recommended training programs to help workers maintain or improve job skills.
- Assessed training needs through surveys, interviews with employees, and focus groups.
- Researched industry topics related to the clerk role to provide more complete training sessions.
- Gave feedback to trainees on ways to improve skill set and knowledge base.
Clerk
QuikTrip
Columbia, South Carolina
03.2022 - 10.2023
- Greeted QuikTrip guests and answered questions at front counter
- Processed cash, card, and lottery transactions at point-of-sale register
- Stocked shelves, coolers, and beverage cases throughout sales floor
- Prepared fountain drinks, coffee, and fresh food items for guests
- Cleaned restrooms, counters, and store surfaces following QuikTrip standards
- Assisted teammates with rush periods and store closing duties
- Maintained organized displays and supported safe, efficient store operations
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Processed customer orders promptly and accurately.
- Operated cash register to process cash, check, and credit card transactions.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Answered customer inquiries via phone and email.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Welcoming customers, offering assistance to help find store items.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered phone calls to assist customers with questions and orders.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
- Answered customers' questions and provided information on store procedures or policies.
- Processed efficiently and accurately cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Offered customers carry-out service at completion of transaction.
- Checked personal identifications during alcohol and tobacco sales.
Education
High School Diploma -
Sussex Technical School
Sparta, NJ06-2020
Skills
- Point of sale
- Cash reconciliation
- Inventory tracking
- Sales reporting
- Retail operations
- Store compliance
- Shift scheduling
- Customer service
- Team training
- Product and service sales
- Financial reporting
- Compliance
- Loss prevention
- Operations management
- Workload management
- Time management
- Financial management
- Closing oversight
- Report documentation
- Inventory management
- Adaptability and flexibility
- Problem solving
- Conflict resolution
- Effective communication
- Team leadership
- Staff supervision
- Team motivation
- Coaching and mentoring
- Employee training
- Staff development
- Employee performance evaluation
- Team collaboration
- Customer relations
- Customer satisfaction
- Performance evaluation
- Task delegation
- Policy enforcement
- Goal setting
- Team building
- Multitasking and organization
- Workplace safety compliance
- Team motivation techniques
- Employee engagement
- Attention to detail
- Orientating and training
- Strategic thinking
- Communication skills
- Money handling
- Customer relationship management (CRM)
- Employee engagement
- Task delegation
- Customer relationship management (CRM)
Timeline
Assistant Manager
QuikTrip
02.2025 - Current
Clerk Trainer
QuikTrip
10.2023 - 02.2025
Clerk
QuikTrip
03.2022 - 10.2023
High School Diploma -
Sussex Technical School