Marissa Gregory
Crescent Springs, ,KY
Summary
Self-directed, motivated Housekeeper, with a background, of offering 5 years of experience within the hospitality industry, being in business with Harkvy Properties LLC.,
Excelled in fostering teamwork, achieving top guest satisfaction through meticulous attention to detail and exceptional customer service, skilled significantly in enhancing guest experience and operational efficiency, excellent leadership and organizational skills, dedicated to maintaining neat and clean areas for guests in alignment with policies and regulations and responding to guest inquiries.
Overview
6
6
years of professional experience
Work History
Housekeeper
Harkvy Properties LLC.
06.2018 - 06.2024
- Upheld high standards of sanitation, contributing to an inviting atmosphere for all guests, in common areas, such as dusting, sweeping, vacuuming from top to bottom, including the removal of any cobwebs, as well as mopping all building hall-ways, and maintaining "grounds" by collecting and discarding any trash and debris along properties lawn.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Responsible for weekly laundering, or often as needed, of all soiled linens, towels, rags, and comforters as well as spot-treating of any comforters to maintain condition, as well as maintaining an organized laundry room with restocked towels, rags, extra linens, etc., toiletries, and amenities.
- Maintained a well-organized designated space for all cleaning products , etc., by taking weekly inventory, to ensure all cleaning products, equipment and cleaning tools were always available for use.
- Improved room readiness efficiency with thorough inspections as well as any reportings of any maintenance issues, as well as increasing room availability by managing time wisely and completing tasks within designated deadlines.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Adhered to professional and detailed house-cleaning and stocking of any toiletries and amenities checklist
- Performed deep cleaning tasks as needed, such as; Top to bottom dusting- *ceiling fans, *windows, *window-seals, *shades, *light-fixtures, *walls, *wall decor and *wall hangings, and *baseboards, etc.
- Improved overall guest experience with thoughtful touches such as welcome baskets, that include any requests of additional extra linen, towels, rags, and or an extra comforter, or blanket, with an extra pillow, along with extra toiletries, amenities as needed and personalized welcome notes upon arrival.
- Accommodated last minute requests to address needs of guests, achieving top guest-satisfaction and repeated business/guests.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Assisted in the training of new staff members, sharing best practices for efficient housekeeping procedures.
- Upheld strict confidentiality regarding sensitive information encountered during the course of duty, including guest personal belongings left unattended in their rooms.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Education
Highschool Diploma -
05.2014
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Hospitality background
- Customer service-focused
- Excellent oral and written communication
- Deep cleaning expertise
- Laundry Management
- Exceptional time management
- Focused and detail-oriented
- Team Support and Collaboration
- COVID-19 Safety Procedures
Timeline
Housekeeper - Harkvy Properties LLC.
06.2018 - 06.2024
Riverview East Academy - Highschool Diploma ,
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