Marissa Gualtieri

• Design and deliver playful, engaging training experiences supporting Consumer and Shopper Engagement and Product Knowledge capability development
• Lead end-to-end project of the Leadership Growth Program, including planning, communication, facilitation, and post-event evaluation
• Lead The Fun Factory, a multi-year learning and engagement platform driving team development, recognition, and connection
• Partner with cross-functional teams to align training with business priorities and share best practices
• Coordinate and support calendars and event planning, ensuring alignment across teams and initiatives
• Manage inventory, materials, and resources for training programs with a focus on efficiency and impact
• Facilitate presentations at AHODs, leadership sessions, and conferences, delivering engaging content to diverse audiences
• Coach and develop team members to strengthen product knowledge, operational excellence, and customer experience behaviors
• Streamlined workflow processes, enhancing efficiency and reducing bottlenecks

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.

· Managed high-volume customer interactions across chat, email, and phone, averaging 30 cases/day, resolving issues.

· Demonstrated leadership skills by supporting colleagues, navigating challenging conversations, and fostering an inclusive work environment.

· Maintained exceptional communication standards and collaboration across organizational levels.

• Enhanced customer satisfaction by resolving inquiries and issues efficiently.
• Developed and implemented training materials for new team members to ensure consistency.