Marissa Hernandez
Fresno,CA
Summary
Driven by a results-focused approach, I leveraged my expertise in sales presentations and customer service for over 10 years. My attention to detail and team cooperation facilitated a high volume of successful work flow as from sales to medical terminology.
Overview
8
8
years of professional experience
Work History
Sales Brand Ambassador
Terra Kai Organics
07.2016 - Current
- Developed strong relationships with store managers to secure prime merchandising locations for increased visibility.
- Optimized sales presentations by providing samples of product.
- Increased customer loyalty through personalized sales interactions, providing expert product knowledge and recommendations.
- Opened and closed booth in any Costco Warehouse locations.
Sales Associate
Stiiizy
04.2024 - 06.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Informed knowledge on all cannabis products and laboratory testing information.
- Maintained a clean, organized, and welcoming store environment for customers to comfortably explore various cannabis products.
- Enhanced customer satisfaction by providing personalized cannabis product recommendations based on individual needs and preferences.
- Provided exceptional service to medical patients, educating them on appropriate dosage and consumption methods for their specific conditions.
- Contributed to increased sales revenue by staying informed about the latest industry trends and product offerings.
Referral Coordinator
Central California Faculty Medical Group
05.2023 - 02.2024
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Knowledgeable in Dermatology as University Dermatology Associates was the office specialty.
- Scheduled all incoming referrals for Medi-Cal patients.
- Calculated dosing for patients who needed infusions.
- Medical Records
- Sent outgoing referrals to other specialties.
- Ran insurance eligibility.
Medical Receptionist
Macias Dermatology
05.2021 - 03.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Enhanced client satisfaction by effectively scheduling appointments and managing the flow of daily operations.
- Increased revenue with upselling products and services tailored to individual client needs.
- Promoted spa specials/packages via social media platforms, increasing visibility and attracting more potential customers.
- Scheduled patients for cosmetic procedures such as fillers, botox, coolsculpting, morpheous 8, laser hair removal, chemical peels, and hydrafacials.
Education
High School Diploma -
Central East High School
Fresno, CA07.2016
Skills
- Brand Awareness
- Sales Presentations
- Upselling strategies
- Customer Service
- Attention to Detail
- Team Cooperation
- Goal-Driven
- Inventory and Stocking
- Telephone Etiquette
- Appointment Scheduling
- Appointment management
- Workflow Optimization
Timeline
Sales Associate
Stiiizy
04.2024 - 06.2024
Referral Coordinator
Central California Faculty Medical Group
05.2023 - 02.2024
Medical Receptionist
Macias Dermatology
05.2021 - 03.2023
Sales Brand Ambassador
Terra Kai Organics
07.2016 - Current
High School Diploma -
Central East High School
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