Marissa Hernandez
Dallas,TX
Summary
Results-driven Area Manager with a talent for mentoring and directing new team members. Demonstrated success in implementing improvements for business operations and team development. An area manager who thrives in fast-paced and changing environments. Committed to delivering operational accuracy for maximum profitability.
Overview
4
4
years of professional experience
Work History
AI Operations Area Manager
Scale AI
02.2024 - Current
- Coordinated taskers effectively to ensure the successful completion of a time-sensitive project, finishing 5k tasks within a tight 2-week timeframe.
- Managed and supervised a team of 25-50 ScaleAI Taskers in a dynamic startup setting, guaranteeing prompt project delivery and sustaining leadership in AI data labeling for high-profile clients, such as OpenAI, Meta, and Microsoft.
- Implemented strategies to foster a supportive and collaborative work culture, resulting in elevated team morale and increased productivity
- Utilized SQL and data analysis metrics to guide strategic and operational decisions daily, ensuring optimal performance and efficiency.
Quality Control Specialist
01.2024 - 02.2024
- Collaborated with management to set benchmarks, establish quality thresholds, and implement effective quality assurance programs.
- Monitored and inspected processes for adherence to established quality standards
- Assessed the quality of RLHF model training content by utilizing different rating systems to maintain accuracy, credibility, coherence, and grammatical correctness in alignment with NLP standards
- Collaborated with onsite GenAI Specialists to establish quality standards, drive machine learning initiatives, and optimize AI model functionality.
GenAI Writing Specialist
09.2023 - 01.2024
- Involved in training and refining AI language models, including chatbots and language translation models, while successfully managing multiple projects.
- Actively participated in optimization processes, fine-tuning models to achieve improved accuracy.
- Monitored and analyzed patterns of heightened errors within specific projects.
- Collaborated with team members to devise strategies for error reduction and improvement.
- Play a crucial role in the revamp of an AI chatbot's dialogue flow.
- This initiative includes ongoing monitoring and refinement to maintain improvements.
Creative Arts Teacher
Garland Independent School District
07.2020 - 07.2022
- Drove a 40% increase in art fees through successful implementation of strategic measures, strengthening the overall financial standing of the arts program.
- Established a positive rapport with over 150 students and families by providing quarterly reports, weekly check-ins, and scheduled conferences.
- Collected data and documented feedback to make adjustments and refine instruction that led to more effective and engaging lessons and improved student learning needs.
- Developed and delivered a variety of captivating lesson plans, resulting in a 50% increase in student enrollment for art class electives.
Education
B.F.A. Visual Arts -
University of North Texas
Google UX Design -
Coursera
Content Marketing -
HubSpot Academy
Digital Marketing -
HubSpot Academy
Skills
- Model Training
- Performance Management
- Process Improvement
- Quality Assurance
- Data Analysis
- Technical Writing
- SQL
- Communication
- Analytical Thinking
- UX Design
- Operations Management
- Staff Training and Development
- Database Management
Websites
Timeline
AI Operations Area Manager
Scale AI
02.2024 - Current
Quality Control Specialist
01.2024 - 02.2024
GenAI Writing Specialist
09.2023 - 01.2024
Creative Arts Teacher
Garland Independent School District
07.2020 - 07.2022
B.F.A. Visual Arts -
University of North Texas
Google UX Design -
Coursera
Content Marketing -
HubSpot Academy
Digital Marketing -
HubSpot Academy