Marissa Hier
Jurupa Valley,CA
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Staters Bros Market. Proven ability to enhance customer satisfaction through efficient bagging techniques and effective communication. Committed to teamwork and maintaining a welcoming environment, ensuring safety and cleanliness while supporting diverse customer needs.
Professional with experience in customer service and retail environments. Adept in ensuring customer satisfaction through effective communication and problem-solving skills. Strong focus on teamwork, adaptability, and delivering consistent results. Known for reliability, efficiency, and positive attitude in fast-paced settings.
Developed valuable customer service and organizational skills in fast-paced retail environment. Excel at maintaining cleanliness, assisting customers, and handling various tasks simultaneously. Seeking to transition into new field where these skills can be effectively utilized and further developed.
Overview
1
1
year of professional experience
Work History
Courtesy Clerk
Staters Bros Market
09.2024 - 11.2024
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected more than 20 shoppinfrom the parkingg carts lot daily and cleaned and dried soiled and wet carts.
- Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
- Collaborated with team members to maintain a well-organized and efficient work area.
- Maintained clean and tidy checkout area to optimize service delivery.
- Ensured safety and sanitation standards were met through regular cleaning of store equipment and surfaces.
- Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
Teacher’s Aide
Kids Park Child Care
09.2023 - 08.2024
- Assisted in the development of engaging lesson plans, resulting in improved student understanding and retention.
- Facilitated small group instruction for targeted skill development, boosting overall academic performance.
- Supported teachers in creating differentiated instruction materials, catering to diverse learning needs.
- Actively participated in professional development opportunities and shared insights with colleagues for continuous improvement.
- Maintained safety and security by overseeing students in recess environments.
- Established positive classroom environment by fostering strong relationships with students, promoting respect and open communication.
Education
Pivot Charter School
700 N Main St, Corona, CA 9287805-2023
Skills
- Positive attitude
- Customer service
- Outgoing and friendly
- Bagging procedures
- Customer assistance
- Teamwork and collaboration
- Flexible schedule
- Patience and tolerance
- Safety awareness
- Cleaning procedures
- Guest greeting
- Store cleaning
- Floor cleaning
- Effective communication
- Efficient and courtesy
- Cart collection
- Stocking shelves
- Product location
- Price checking
- Loading and unloading carts
- Problem resolution
- Understanding customer needs
- Strong work ethic
Timeline
Courtesy Clerk
Staters Bros Market
09.2024 - 11.2024
Teacher’s Aide
Kids Park Child Care
09.2023 - 08.2024
Pivot Charter School
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