Marissa Hinkle
Milwaukee
Summary
Dynamic Branch Manager at Enterprise Mobile with a proven track record in operations management and customer relationship building. Enhanced customer satisfaction and increased profitability through strategic initiatives and effective team supervision. Skilled in decision-making and coaching, fostering a high-performance culture while ensuring compliance and operational integrity.
Overview
6
6
years of professional experience
Work History
Branch Manager
Enterprise Mobile
10.2018 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Consulted customers to boost product sales and services.
Education
Bachelor of Arts - Psychology
University of Wisconsin, Milwaukee
Milwaukee, WI05-2018
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Attention to detail
- Excellent work ethic
- Coaching and mentoring
- Team supervision
- Relationship building and management
- Client relationship management
- Verbal/written communication
- Operations management
- Decision-making
- Relationship building
- Staff development
Timeline
Branch Manager
Enterprise Mobile
10.2018 - Current
Bachelor of Arts - Psychology
University of Wisconsin, Milwaukee
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