Marissa Holsen
Houston
Summary
Dedicated, hardworking General Manager with over five years of experience. An expert in team leadership, planning and organizational skills. Smoothly equip employees to independently handle daily functions and meet food safety standards and customer needs. Diligent trainer and mentor with exceptional management abilities and day-to-day problem-solving. Experience directing and improving operations through effective employee motivational strategies. For example, conducting daily pre-shift meetings and strong policy enforcement. Easily can adapt to new environments and willing to work my way to the top!
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Manager
The Waffle Bus
Houston
10.2020 - Current
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Conducted daily staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Carefully interviewed, selected, trained and supervised staff.
- Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
Sandwich Artist
Subway
Magnolia
10.2019 - 03.2020
- Prepared food for guests in a timely manner
- Demonstrated a comprehensive understanding of menu items and explained to guest as necessary
- Exhibited customer service to all guests
- Ensured sufficient supplies were restocked
- Maintained cleanliness of the restaurant, personal appearance by following Operations Manual
- Performed light paperwork and cash register duties
- Performed opening and closing procedures
- Greeted guests, promoted specials and took orders.
- Trained team members to prepare sandwiches and other items according to instructions.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
General Studies
Lone Star College
Houston, TX 08.2024 - 11.2025
High School Diploma -
Magnolia High School
Magnolia, TXSkills
- Food Preparation and Safety
- Passion for customer service and satisfaction
- Natural leader
- Conflict resolution techniques
- Efficient multitasking
- Time Management
- Communication
- Keyholder
- Employee training
Timeline
General Studies
Lone Star College
08.2024 - 11.2025
Manager
The Waffle Bus
10.2020 - Current
Sandwich Artist
Subway
10.2019 - 03.2020
High School Diploma -
Magnolia High School