Marissa Hon
Hendersonville,TN
Summary
Experienced bartender and manager skilled in customer service, team training, and complex problem-solving. Successfully managed high-volume events while maintaining compliance with health standards. Ready to leverage strong multitasking and communication skills to elevate guest experiences.
Overview
14
14
years of professional experience
Work History
Bartender/Server/Shift Leader
Bricktops
05.2022 - Current
- Crafted and served a diverse range of cocktails and beverages to enhance guest experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Trained new staff on beverage preparation techniques and customer service protocols.
- Implemented efficient bartending workflows, reducing wait times during busy shifts.
- Provided exceptional customer service, resolving issues promptly to ensure guest satisfaction.
Medical Assistant
Arsenault Dermatology
03.2021 - 03.2022
- Assisted with patient intake, ensuring accurate documentation and timely processing.
- Managed appointment scheduling, optimizing clinic workflow and minimizing wait times.
- Conducted routine lab tests, adhering to safety protocols and maintaining quality standards.
- Provided patient education on skincare treatments, enhancing understanding and compliance.
Emergency Medical Technician
Brightstar Ambulance
01.2020 - 02.2021
- Delivered emergency medical care during transport and on-scene assessments.
- Collaborated with healthcare professionals to ensure optimal patient outcomes.
- Trained and mentored junior EMT staff on best practices and procedures.
- Conducted regular vehicle inspections to maintain compliance with safety standards.
- Coordinated with dispatch to optimize response times for emergency calls.
- Educated patients and families on post-incident care and safety protocols.
Bartender/Server/Manager
Buffalo Wild Wings
08.2012 - 11.2019
- Crafted and served a diverse range of beverages to enhance guest experience.
- Maintained cleanliness and organization of bar area to ensure compliance with health standards.
- Trained and mentored new bartenders on cocktail preparation and customer service techniques.
- Managed inventory levels by tracking stock usage and placing timely orders for supplies.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Emergency Medical Technician
Kankakee Community College
Kankakee, IL2019
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Engaging personality
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Handling difficult customers
Timeline
Bartender/Server/Shift Leader
Bricktops
05.2022 - Current
Medical Assistant
Arsenault Dermatology
03.2021 - 03.2022
Emergency Medical Technician
Brightstar Ambulance
01.2020 - 02.2021
Bartender/Server/Manager
Buffalo Wild Wings
08.2012 - 11.2019
Emergency Medical Technician
Kankakee Community College