Marissa Hopkins
Bartender
Flossmoor,IL
Summary
In addition to actively pursuing a Cyber Security degree, establish a career building network and gain valuable and relevant real world experience. Discern, innovate and deliver solutions for customer challenges using my demonstrated technical intuition, dedication, and creativity. Be a leader and motivator in the workplace while being a critical team player to further business prospects and accelerate growth.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Bartender/Restaurant Waitress
The Entrance
Harvey, IL
05.2022 - Current
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Completed credit payments via card processing systems.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Cultivated warm relationships with regular customers.
Lead Bartender
Kick Offs Bar And Grill
Markham, IL
07.2021 - 05.2022
- Consulted with managers to organize special events and promotions.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Leader
Buckle
Orland park, IL
08.2020 - 07.2021
- Contributes to team effort by accomplishing related results as needed
- Hands on Recruitment of staff
- Maintain sales quota given
- Management of department
- Supporting problem resolution and decision-making
- Monitoring performance metrics and initiating action to strengthen results
- Maintaining continuous guest relations
- I am currently working at Buckle as a Leader in training
- I have been trained to become a better leader and manager
- I’ve achieved mastering keeping communications with guests and establishing relationships.
Store Manager
Journeys
Cherry Hill, NJ
02.2019 - 09.2020
- Contributes to team effort by accomplishing related results as needed
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Training of new employees
- Dealing with performance problems and terminations
- Supporting problem resolution and decision-making
- Monitoring performance metrics and initiating action to strengthen results
- Working at Journeys, I started as a co-manager and was given my own store within 3 months
- I handled a team of over 20 employees, including training of a Manager-in-training and two co-managers.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Store Manager & Certified Technician
UBreakIFix
Matteson, IL
06.2019 - 02.2020
- Monitoring and controlling expenses and budgets
- Hiring and staffing
- Training of new employees
- Dealing with performance problems and terminations
- Supporting problem resolution and decision-making
- Monitoring performance metrics and initiating action to strengthen results
- In addition to the role of store manager, I am also a certified repair technician
- I am Asurion Certified to repair all Samsung and Apple devices and additionally, have experience in various forms of soldering (including micro soldering)
- Through dedication and hard work, I was able to balance my schoolwork and professional responsibilities resulting in my appointment as Store Manager within five months of initially being hired as a technician.
Education
Bachelor of Science - Computer Science
Rowan University
Glassboro, NJ 08.2020 - Current
GED - undefined
Flossmore-Homewood Highschool
Skills
Guest relations management
undefinedAccomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Bartender/Restaurant Waitress
The Entrance
05.2022 - Current
Lead Bartender
Kick Offs Bar And Grill
07.2021 - 05.2022
Bachelor of Science - Computer Science
Rowan University
08.2020 - Current
Leader
Buckle
08.2020 - 07.2021
Store Manager & Certified Technician
UBreakIFix
06.2019 - 02.2020
Store Manager
Journeys
02.2019 - 09.2020
GED - undefined
Flossmore-Homewood Highschool
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