Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marissa Irwin

Worcester,MA

Summary

Mental health professional pursuing LMHC with strong foundation in therapeutic practices, crisis intervention, and patient advocacy. Consistently achieves positive outcomes through team collaboration, adaptability, and empathetic communication. Adept at managing diverse caseloads, maintaining confidentiality, and supporting colleagues in dynamic environments. Reliable and focused on delivering impactful mental health services.

Overview

7
7
years of professional experience
1
1
Certification

Work History

MENTAL HEALTH ASSOCIATE

UMass Memorial Medical Center
10.2021 - Current
  • Provides direct patient care including treatment planning, implementing plans, documentation, and milieu safety assessments and activities such as group activities
  • Maintains patient safety by performing patient safety checks, environmental safety rounds, utilizing fall prevention alternative devices/strategies as directed
  • Utilizes de-escalation and calming tools and strategies with anxious patients and following the Restraint Policy standards when caring for a restrained patient
  • Take and record measures of patients' physical condition including vital signs and blood sugar levels

EMERGENCY DEPARTMENT GREETER

UMass Memorial Medical Center
01.2021 - 10.2021
  • Ensures that patients and visitors are greeted in a prompt and courteous manner and provided with accurate information regarding services
  • Provides patients, visitors and callers with basic patient status information as well as patient visiting times and procedures.
  • Ensures that procedures for patient security and confidentiality are followed under HIPAA
  • Manages a high volume of telephone calls concerning patients, visitors, vendors and staff

PATIENT TRANSPORTER

UMass Memorial Medical Center
06.2018 - 01.2021
  • Transports patient by wheelchair, stretcher or bed to various areas of the hospital
  • Assists nursing staff and/or lift tech in moving and positioning of patients using various lift devices in preparation of patient for transport and returning patient to bed
  • Follows sanitization procedures for transport vehicles and ancillary equipment between patient use under infection control protocols

Education

Master of Science - Clinical Mental Health Counseling

Bay Path University
Longmeadow, MA
05-2026

Bachelor of Arts (B.A.) - Psychology

ASSUMPTION UNIVERSITY
Worcester, MA
06.2021

Skills

  • Patient observation
  • Suicide prevention
  • Therapeutic communication
  • Trauma-informed care
  • Clinical documentation
  • De-escalation techniques

Certification

  • First Aid/CPR Certified

Timeline

MENTAL HEALTH ASSOCIATE

UMass Memorial Medical Center
10.2021 - Current

EMERGENCY DEPARTMENT GREETER

UMass Memorial Medical Center
01.2021 - 10.2021

PATIENT TRANSPORTER

UMass Memorial Medical Center
06.2018 - 01.2021

Master of Science - Clinical Mental Health Counseling

Bay Path University

Bachelor of Arts (B.A.) - Psychology

ASSUMPTION UNIVERSITY