Marissa Ivory
Cordova,TN
Summary
Knowledgeable Student, talented at learning quickly and adding value to any team. Strong history of successful projects using leadership, communication and teamwork to complete tasks. Solid academic achievement paired with demonstrated commitment and integrity.
Overview
8
8
years of professional experience
Work History
Student
University of Memphis
Memphis, TN
08.2023 - Current
- Participated in a variety of campus events, such as career fairs, lectures, and workshops.
- Provided guidance and support to fellow students on academic issues.
- Developed and implemented strategies to increase student engagement.
- Compiled data from surveys to assess student satisfaction levels.
- Advised classmates on course selection based on individual needs.
- Collaborated with peers to develop innovative solutions for educational challenges.
- Provided feedback to professors regarding their teaching methods.
- Gave presentations on current topics relevant to the curriculum.
- Organized packages according to size and weight specifications.
- Scanned barcodes on packages to ensure accuracy of delivery.
- Inspected packages for signs of damage or tampering.
- Recorded package information into computer system.
- Utilized hand-held scanning devices to track package movements.
- Prepared reports detailing daily sorting activities and deliveries made.
- Reported any discrepancies found between actual products shipped versus customer orders received.
Package Sorter
Amazon
Memphis, TN
05.2021 - 08.2023
- Scanned barcodes on packages to ensure accuracy of delivery.
- Recorded package information into computer system.
- Maintained a clean and safe work environment at all times.
- Utilized hand-held scanning devices to track package movements.
- Prepared reports detailing daily sorting activities and deliveries made.
- Reported any discrepancies found between actual products shipped versus customer orders received.
Customer Service Representative
Malco Theaters
Memphis, TN
04.2016 - 03.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
Education
Some College (No Degree) - Health Sciences
Southwest Community College
Memphis, TNSkills
- Information Literacy
- Ethical Awareness
- Critical Reflection
- Innovation Skills
- Self-Regulation
- Customer Service
- Basic Housekeeping
- Research and analysis
- Punctual and Reliable
- Email and Telephone Etiquette
Candidate's Qualities
As a working student, I have various experience in critical thinking, working in a laboratory setting, quality assurance, time management, clear communication, documentation and recordkeeping. I am also experienced in working with a computer and problem-solving. I pay attention to detail and I am a driven and respectful team player who is punctual with great work ethics.
Timeline
Student
University of Memphis
08.2023 - Current
Package Sorter
Amazon
05.2021 - 08.2023
Customer Service Representative
Malco Theaters
04.2016 - 03.2020
Some College (No Degree) - Health Sciences
Southwest Community College