Nichole Mallett
Walsh,LA
Summary
Dynamic and enthusiastic student with a strong foundation in research and analysis from the Academy of Natural Sciences. Proven ability to collaborate effectively in teams and deliver engaging multimedia presentations. Bilingual with excellent communication skills, committed to enhancing learning experiences and achieving educational goals.
Overview
2025
2025
years of professional experience
Work History
Student
Academy of Natural Sciences
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Collaborated on group projects to complete professional deliverables.
- Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
- Completed rigorous readings as directed to support unit learning goals.
Retail Banker III
Woodforest National Bank
Jennings, LA
06.2020 - 05.2024
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Managed risk effectively by adhering to bank policies and procedures during transactions.
- Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
- Identified opportunities for cross-selling financial products, resulting in higher revenue generation.
- Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
- Provided ongoing support for online banking platforms as necessary, guiding customers through setup processes or troubleshooting issues to ensure seamless digital transactions.
- Reached out, generated appointments and built new relationships to grow business.
- Streamlined account opening processes for improved efficiency and a better client experience.
- Identified and reported suspicious patterns of activity to reduce money laundering.
- Consistently met or exceeded individual performance goals, contributing significantly to overall branch success.
- Supported branch operations by performing various administrative tasks such as filing, data entry, and report generation as needed.
- Improved teller accuracy by conducting regular audits and emphasizing the importance of attention to detail.
- Processed applications for new accounts.
- Educated customers on online banking and mobile banking applications.
- Counted, verified and handled bank deposits and armored car transactions.
- Monitored and verified suspicious activity on customer accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
Homemaker
Self-employeed
Lake Arthur, LA
08.2011 - 06.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Clerical Associate
US Liquids of LA, L.P.
Mermentau, LA
08.2005 - 11.2010
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
- Developed correspondence letters, memos, and emails.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
- Supported staff on special assignments and ad hoc projects.
- Purchased and maintained office supplies.
- Compiled and analyzed data to produce reports.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Input data into spreadsheets and databases.
Education
Associate of Arts -
Louisiana State University At Eunice
Eunice, LA12.2010
Lake Arthur High School
Lake Arthur, LA05.2004
Skills
- Fast learner
- Positive attitude
- Time management
- Attention to detail
- Punctual and reliable
- Computer skills
- Customer service
- Bilingual in language and language
- Complex Problem-solving
- Ethical awareness
- Research and analysis
- Reading comprehension
- MS office
- Research
- Email and telephone etiquette
- Digital literacy
- Microsoft Office Suite
- Innovation skills
- Safety procedures
- Conflict management
- Data entry
- Note-taking requirements
- File and document management
- Information literacy
- Information research and sourcing
- Financial literacy
- File maintenance
- Appointment setting
- Business correspondence
- Verbal and written communication
- Research methodologies
- Microsoft proficiency
- Deadline driven
- Punctuality and work ethic
- Teamwork and collaboration
- Multitasking
- Organizational skills
- Problem-solving
- Analytical thinking
- Decision-making
- Excellent communication
- Data analysis
- Conflict resolution
Accomplishments
2001 Second Place State Literary Winner in Environmental Science.
2002 Fourth Place State Literary Winner in Biology I.
Languages
English
Native or Bilingual
Italian
Native or Bilingual
French
Professional Working
Spanish
Professional Working
Timeline
Retail Banker III
Woodforest National Bank
06.2020 - 05.2024
Homemaker
Self-employeed
08.2011 - 06.2020
Clerical Associate
US Liquids of LA, L.P.
08.2005 - 11.2010
Student
Academy of Natural Sciences
Associate of Arts -
Louisiana State University At Eunice
Lake Arthur High School