Marissa Jackman
Columbia,MO
Summary
Dynamic leader with experience in customer service and inventory management, honed at Oui Millie and other notable establishments. Excelled in elevating customer satisfaction and streamlining operations, mentoring teams to exceed performance goals. Skilled in problem-solving and multitasking, adept at driving significant improvements in customer relations and operational efficiency.
Overview
6
6
years of professional experience
Work History
Store Manager
Oui Millie
01.2023 - 07.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
Store Manager
Furlou
05.2023 - 02.2024
- Opening and closing duties
- Restocking and organization of inventory
- Daily cleaning of store and bathroom
- Packaging of online orders (Shopify, Tik Tok Shop, Website sales)
Server Trainer
Trejo's Tacos
03.2018 - 11.2019
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Training incoming serving staff
- Check patrons' identification to ensure that they meet the minimum age requirements for consumption of alcoholic beverages
- Serve food or beverages to patrons, and prepare and serve specialty dishes at tables as required
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Explain how various menu times are prepared, describing ingredients and cooking methods
- Prepare checks that itemize and total meal costs and sales taxes
Education
High School Diploma -
Hickman High School
Columbia, MO05.2013
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Inventory and Database management
Timeline
Store Manager
Furlou
05.2023 - 02.2024
Store Manager
Oui Millie
01.2023 - 07.2024
Server Trainer
Trejo's Tacos
03.2018 - 11.2019
High School Diploma -
Hickman High School
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