Marissa Jovel
Antelope,CA
Summary
Reliable Shift Leader with 3 years in the food service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating a welcoming environment for customers. Open availability and a flexible schedule.
Overview
6
6
years of professional experience
Work History
Shift Lead
Jamba Juice
05.2022 - Current
- Standing/walking for 5-8 hours at a time
- Lifting up to 50lbs
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Completed cash and credit card transactions accurately using POS software.
Team Member/Cashier
Menchie's Frozen Yogurt
03.2019 - 09.2019
- I worked the morning shift where I would clean the machines needed for the day, prepare all the food, and get the store ready for customers
- During day shifts I would keep the store clean, do dishes, refill toppings and machines, and handle the register
- Greeted every customers
- Operated cash register[s]
- Counted out cash drawers
- Assisted customers as needed
Education
High school diploma -
Delta Charter
Antelope, CA05.2021
Skills
- Stocking
- Cleaning
- Cashiering
- Food Preparation
- Organizational Skills
- Customer Service
- Food Safety
- Food Service
- Food Handling
- Shift Management
- Team Management
- Conflict Resolution
- Performance Improvement
- Team Leadership
Timeline
Shift Lead
Jamba Juice
05.2022 - Current
Team Member/Cashier
Menchie's Frozen Yogurt
03.2019 - 09.2019
High school diploma -
Delta Charter
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