Ian Champeau
Vancouver,WA
Summary
Experienced professional with a history of expertly navigating customer-centric environments and maintaining a consistent record of excellence. Successfully transitioned back into the workforce following a period of parental leave in 2023. Recognized for consistently exceeding company expectations and enhancing service quality. Adept at fostering team collaboration and driving operational efficiency. Awarded employee of the month for two months in a row, and promoted multiple times within a short span. Looking forward to taking on the next challenge and the knowledge that comes with every new role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Lead
Champ Pizza
04.2024 - 08.2024
- Trained team members in food preparation, customer service, and protocol compliance.
- Promptly addressed inquiries and issues to maintain employee and customer satisfaction.
- Utilized delegation skills and understanding of store goals to provide efficient service and assist drivers in providing speedy deliveries.
Seasonal Sales Associate
Marshalls
12.2023 - 04.2024
- Enhanced customer satisfaction and increased sales performance by organizing aisles and displays and implementing eye-catching product placements.
- Offered customer support by greeting and assisting clients, recommending substitute items when stock was unavailable, and upselling related products.
- Together with the sales floor team, implemented strategies for efficient inventory management which led to a substantial decrease in losses at 6.6% and significantly improved overall store efficiency.
Call Center Representative
Oregon State Credit Union
06.2022 - 12.2022
- Consistently delivered exceptional performance in managing a high-volume call environment, handling an average of 65 calls daily while maintaining wait times below 3 minutes.
- Demonstrated deep knowledge of products and services, offering comprehensive information and guidance to customers
- Obtained a perfect score of 100% on a mystery shop assessment, highlighting exemplary customer service skills and expertise.
Retail Sales Associate and Auditor
Michaels Craft Store
11.2021 - 05.2022
- Conducted thorough cash office audits, quickly identifying and reporting discrepancies exceeding $5 for managerial review. Assisted in subsequent investigations.
- Ensured customer satisfaction and safety by effectively managing product recalls and swiftly removing any problematic items from the sales floor.
- Showcased adaptability by successfully undertaking diverse positions such as cashier and sales floor associate.
Shift Manager
Pizza Hut
02.2021 - 08.2021
- Ensured adherence to established policies by providing comprehensive training to staff on food safety guidelines and maintaining restaurant cleanliness standards.
- Ensured timely deliveries by closely monitoring shift performance and emphasizing the goal of completing orders in less than 30 minutes.
- Monitored sales trends and prepared daily prep lists by reviewing and utilizing performance reports regularly
Shift Manager
Pizza Ranch Buffet
02.2020 - 02.2021
- Demonstrated strong supervisory skills by effectively managing employee performance, delegating tasks, and consistently keeping labor costs below 20% of gross sales.
- Maintained accurate monitoring of sales trends by performing daily cash office audits and preparing reports.
- Demonstrated the ability to handle multiple store tasks including delivery driving, overseeing the arcade, waitstaff duties, and cooking.
Education
Associate of Applied Science - Computer Information Systems
Portland Community College
Portland, OR2026
Skills
- Cashiering
- Management
- Food service
- Leadership
- Stocking
- Merchandising
- Employee Training
- Inventory Monitoring
Certification
- Washington State Food Worker Card, 01/01/24 - 01/01/26
Timeline
Shift Lead
Champ Pizza
04.2024 - 08.2024
Seasonal Sales Associate
Marshalls
12.2023 - 04.2024
Call Center Representative
Oregon State Credit Union
06.2022 - 12.2022
Retail Sales Associate and Auditor
Michaels Craft Store
11.2021 - 05.2022
Shift Manager
Pizza Hut
02.2021 - 08.2021
Shift Manager
Pizza Ranch Buffet
02.2020 - 02.2021
Associate of Applied Science - Computer Information Systems
Portland Community College
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