Summary
Work History
Education
Skills
Languages
Timeline
Generic

Marissa Kempf

Fort Myers

Summary

Energetic and driven individual with talent for building strong relationships and delivering exceptional customer service. Possesses thorough understanding of sales strategies and market analysis, combined with excellent communication and negotiation skills. Capable of driving significant growth and expanding market reach.

Work History

Regional Sales Representative

TruGreen Lawn Care
08.2023 - Current
  • Executed strategic sales plans, aligning with company objectives and customer needs.
  • Adapted sales approach based on individual client needs and preferences, resulting in a personalized experience that fostered trust and loyalty.
  • Conducted market analysis to identify trends and opportunities in regional territories.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Fulfilled customer queries over phone, in-person and through email to provide and maintain highest level of customer care.
  • Visited clients on-site to give benefit-oriented sales presentations.

Overnight Stocker

BJ's Wholesale Club
05.2023 - 08.2023
  • Safeguarded customer health by promptly removing expired items.
  • Maintained cleanliness and safety standards in stock areas throughout shifts.
  • Identified opportunities for process improvements to enhance operational efficiency.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Stocked shelves efficiently to ensure product availability and organization.
  • Conducted regular inventory counts to maintain accurate stock levels.

Legal Assistant/Debt Collector

Kohn Law Firm
05.2022 - 04.2023
  • Managed case files, ensuring proper organization and accessibility for legal team.
  • Assisted attorneys in preparing legal documents and filings, maintaining high accuracy standards.
  • Managed collections process for high-volume accounts, ensuring timely follow-up and resolution.
  • Developed and maintained accurate records of customer interactions and payment arrangements.
  • Implemented effective communication strategies to negotiate repayment plans with clients.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.

Education

Associate of Science - Social Work

University of Cincinnati
Cincinnati, OH
01.2021

Skills

  • Sales negotiation
  • Sales strategy development
  • Customer acquisition
  • Leads prospecting
  • Cold calling
  • Adaptability
  • Strong attention to detail

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Regional Sales Representative

TruGreen Lawn Care
08.2023 - Current

Overnight Stocker

BJ's Wholesale Club
05.2023 - 08.2023

Legal Assistant/Debt Collector

Kohn Law Firm
05.2022 - 04.2023

Associate of Science - Social Work

University of Cincinnati

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Marissa Kempf