Marissa Knowles-Valentine
Dallas
Summary
Administrative & Loan Support Specialist with 5+ years of experience reviewing and processing high-volume correspondence, validating documentation, and routing customer requests through workflow systems in regulated environments. Strong Microsoft Office skills and a proven ability to ensure compliance with policy, state, and federal guidelines.
Overview
5
5
years of professional experience
Work History
Healthcare Customer Support & Scheduling Specialist
U.S. Dermatology Partners
01.2023 - 11.2025
- Managed daily intake of patient and provider correspondence via phone, email, and digital platforms, determining appropriate next steps for resolution.
- Distributed service requests to appropriate internal teams while ensuring documentation met organizational standards.
- Reviewed requests for accuracy, completeness, and required authorizations prior to processing.
- Maintained detailed records of all interactions within CRM and scheduling systems to support audits-and quality reviews.
- Balanced multiple priorities in a fast-paced environment while meeting productivity and quality benchmarks.
Administrative Support & Customer Account Specialist
Internal Revenue Service
08.2023 - 02.2024
- Reviewed and validated incoming customer correspondence and account-related requests to ensure completeness, accuracy, and proper authorization prior to processing.
- Routed customer requests, disputes, and documentation to appropriate internal departments based-on established workflows and federal guidelines.
- Rejected and returned submissions that did not meet policy or documentation requirements, ensuring compliance with federal regulations.
- Processed high volumes of sensitive written and electronic correspondence while maintaining strict confidentiality standards.
- Accurately documented actions taken and tracked case resolution within internal workflow systems.
Healthcare Administrative Support Specialist
Maestro Personal Assistants
03.2021 - 12.2022
- Processed incoming administrative requests and correspondence, ensuring proper documentation and timely routing.
- Entered, reviewed, and maintained accurate customer and insurance records with strong attention to detail.
- Composed professional written communications to resolve account-related inquiries.
- Supported special projects and additional administrative duties as assigned.
Education
Associate of Science -
Richland College
Dallas, TXSkills
- Loan Administration Support
- Mail Processing & Distribution
- Document Review & Validation
- Workflow Management Systems
- Customer Complaints & Disputes
- Policy & Regulatory Compliance
- Microsoft Office Suite
- Data Entry & Quality Control
- Case Tracking & Documentation
- Request Intake & Triage
- Professional Written Correspondence
- Time Management & Prioritization
Timeline
Administrative Support & Customer Account Specialist
Internal Revenue Service
08.2023 - 02.2024
Healthcare Customer Support & Scheduling Specialist
U.S. Dermatology Partners
01.2023 - 11.2025
Healthcare Administrative Support Specialist
Maestro Personal Assistants
03.2021 - 12.2022
Associate of Science -
Richland College