VICKI WILLIAMS
Westborough,MA
Summary
Healthcare Administration Professional Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
Work History
Client Support Specialist - Revenue Cycle/Patient Management/Claims/Scheduling/MPM Support Specialist
MEDITECH
06.2017 - Current
- Provides quality customer and account support to optimize workflow and efficiency while troubleshooting customer reported software issues
- Researches and implements solutions to software problems and customer issues; collaborates with Programmer Analysts to resolve technical issues
- Increased improvement through constant evaluation of system performance, comprehensive financial analysis, and customer feedback
- Oversees daily logistics and maintenance of software for assigned customers, ensuring superior satisfaction.
Patient Account Representative
Beth Israel Deaconess Hospital
10.2015 - 06.2017
- Provided medical billing services for Beth Israel Deaconess Medical Center
- Partnered with various health insurance companies and collected outstanding payments per each hospital contract
- Corresponded with patients regarding authorizations and referral requests for tests and clinical visits
- Provided exceptional customer service and troubleshooting, answered patient questions regarding insurance billing procedures, and resolved patient grievances
- Reconciled unpaid claims, resubmitted rejected claims, and prepared appeal letters for unaccepted claim denials.
Patient Account Representative
Plexus Management Group, LLC
02.2012 - 10.2015
- Provided timely and accurate processing of insurance claims and daily bill collection
- Inputted patient information and treatment details for insurance claims, including insurance identification, provider information, appeals, etc.
Practice Manager
Internal Medicine Practice: Mark Siegel, M.D.
02.2004 - 02.2009
- Translated medical procedures/principle diagnosis and entered codes for each procedure
- Partnered with physicians, insurance companies, and hospital billing office personnel to identify and solve patient issues diplomatically
- Ensured excellent customer satisfaction and maintained strict patient confidentiality.
Education
Bachelor of Science - Health Administration
New England College
Henniker, NHSkills
- Healthcare Administration
- Account Management
- Health Claims
- Strategic Planning
- Client Support Services
- Research & Analysis
- Transformational Leadership
- Quality Assurance
- Medical Records
- Billing & Collections
- Client Relationship Building
Additional Qualifications
- Facilitates professional seminars and training on the Administrative Healthcare industry, medical terms, medical billing, and Electronic Health Records programs.
- Excellent customer and client service skills, ensuring customers receive superior services, including finding rapid and diplomatic solutions to questions, concerns, or issues.
- Prioritizes tasks and projects utilizing superior organizational and time management skills. Resourceful problem-solver able to assess problems quickly and implement solutions to resolve issues swiftly.
- Technical skills include Advanced use in Word, PowerPoint, Excel, and Google Drive.
Timeline
Client Support Specialist - Revenue Cycle/Patient Management/Claims/Scheduling/MPM Support Specialist
MEDITECH
06.2017 - Current
Patient Account Representative
Beth Israel Deaconess Hospital
10.2015 - 06.2017
Patient Account Representative
Plexus Management Group, LLC
02.2012 - 10.2015
Practice Manager
Internal Medicine Practice: Mark Siegel, M.D.
02.2004 - 02.2009
Bachelor of Science - Health Administration
New England College
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