Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

PRINCE ANTWI

Westborough,MA

Summary

Highly skilled Desktop Support Engineer with 3+ years of experience seeking a challenging role in a dynamic organization where I can utilize my technical skills, customer service experience, and problem-solving abilities to provide exceptional support to end-users.

Overview

4
4
years of professional experience
1
1
Certification

Work History

User Services Technician

Hologic Inc.
07.2023 - Current
  • Provide Level 1 and Level 2 technical support for Windows and Mac systems to over 8000 employees across corporate and remote locations.
  • Deliver high-touch support to executive leadership, including the CFO, Vice Presidents, and their Executive Assistants, ensuring rapid issue resolution and discretion.
  • Utilize SCCM for imaging, software deployment, and patching to ensure systems meet security compliance and functionality standards.
  • Support end-users in configuring Microsoft Outlook, VPN access, remote desktop, and network printer installations.
  • Collaborate with internal infrastructure and security teams to escalate and resolve complex hardware and software issues.
  • Manage IT inventory, perform new user setups, and maintain documentation for IT procedures and asset tracking.

Helpdesk Support Technician

Select Source International
05.2023 - 07.2023
  • Resolved Tier 1 support tickets involving user access, hardware malfunctions, and standard application errors within defined SLAs.
  • Assisted in configuring new systems and imaging using SCCM before deployment to end-users.
  • Maintained and troubleshooted peripheral devices, including networked printers, scanners, and docking stations.
  • Documented incidents in ServiceNow and followed up to ensure complete user satisfaction.

Fulfillment Center Associate

Amazon Logistics
10.2021 - 01.2022
  • Responsible for processing orders and shipments according to company policies and procedures
  • Followed company packing/shipping standards, ensuring all customers receive merchandise in excellent condition
  • Supported team in performing daily goals and follow-up, as well as ensuring production goals are being met during both peak and non-peak periods.

Education

Bachelor of Science - Information Technology

University of Massachusetts - Lowell
Lowell, MA
05-2023

Bachelor of Science - Environmental Science

Kwame Nkrumah University of Science and Technology
06.2013

Skills

  • Operating Systems: Windows 10/11, macOS, iOS
  • Hardware: Desktops, Laptops, Printers, Scanners, Mobile Devices
  • Software: Microsoft Office Suite, Outlook, Active Directory, Remote Desktop, SCCM, ServiceNow
  • Networking: Printer Installation, TCP/IP, DNS, DHCP, Basic Network Troubleshooting
  • Tools: SCCM Imaging, Asset Management
  • Communication: Excellent verbal and written communication skills
  • Problem-solving: Strong analytical and problem-solving skills, ability to work under pressure

Certification

  • Cisco Certified Networking Associate – Ongoing
  • Microsoft Azure Administrator Training – Ongoing

Timeline

User Services Technician

Hologic Inc.
07.2023 - Current

Helpdesk Support Technician

Select Source International
05.2023 - 07.2023

Fulfillment Center Associate

Amazon Logistics
10.2021 - 01.2022

Bachelor of Science - Environmental Science

Kwame Nkrumah University of Science and Technology

Bachelor of Science - Information Technology

University of Massachusetts - Lowell

Similar Profiles

CREATE PROFILE