Marissa Kyer
New Baltimore,MI
Summary
Ambitious student pursuing degree eager to contribute developed knowledge in professional role. Skilled in humane animal restraint and compassionate care in settings. Adaptable and driven with strong work ethic and motivation to thrive in team-based or individually motivated settings.
Overview
2
2
years of professional experience
Work History
Expo
Knapps City Garage
New Baltimore, MI
11.2023 - 09.2024
- Greeted customers and provided friendly customer service.
- Assisted in taking orders, preparing food, and delivering food to tables in a timely manner.
- Kept work area clean and organized throughout shift.
- Performed cashier duties such as taking payments, processing credit cards, giving change, and issuing receipts.
- Ensured all menu items were prepared according to restaurant standards and specifications.
- Demonstrated knowledge of menu items by accurately answering questions from customers.
- Maintained stock levels of kitchen supplies and ingredients needed for daily operations.
- Provided excellent customer service by anticipating customer needs and responding promptly to requests or complaints.
- Organized tables for incoming guests prior to their arrival.
- Followed safety protocols when handling hazardous materials such as cleaning products or sharp utensils.
- Stocked serving stations with napkins, silverware, condiments., ensuring that all items were properly cleaned and sanitized before use.
- Processed takeout orders correctly while providing accurate information about the order status.
- Responded quickly and efficiently to any emergency situations during shifts like spills or broken glassware.
Customer Service/ Associate
Dicks Sporing Goods
Chesterfield, MI
07.2023 - 12.2023
- Greeted customers and identified their needs.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Resolved customer inquiries in a timely manner.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Performed additional duties as assigned by management team.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Explained benefits, features and recommendations to maximize client retention.
- Operated multi-line phone system and online messaging system to communicate with customers.
Customer Service/Sales Associate
Premier Pet Supply
Troy, MI
09.2022 - 04.2023
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Educated visitors on humane animal care practices and responsible pet ownership.
- Worked closely with staff members to ensure best practices for animal care were met.
- Feeds animals according to instructions from veterinarians or animal care supervisors.
- Maintained detailed records of animal care activities, such as feeding times, medical treatments and behavioral observations.
- Collaborated closely with other members of the animal care team on tasks such as cleaning cages and kennels and administering medication.
Education
High School Diploma -
Anchor Bay High School
Ira, MI05-2024
Skills
- Quick Learner
- Guest Relations
- First Aid Training
- Restocking supplies
- Guest relations expertise
- Strong Organization
- Sales experience
Timeline
Expo
Knapps City Garage
11.2023 - 09.2024
Customer Service/ Associate
Dicks Sporing Goods
07.2023 - 12.2023
Customer Service/Sales Associate
Premier Pet Supply
09.2022 - 04.2023
High School Diploma -
Anchor Bay High School
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