Marissa Lewis
Customer Service Representative
Charlotte,North Carolina
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Bakery Manager
Food Lion
Charlotte, United States
07.2022 - 12.2022
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Established performance goals and empowered bakers to exceed targets.
Assistant Manager
Family Dollar
Charlotte, United States
03.2022 - 07.2022
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Customer Service Representative
Continuum
Charlotte, North Carolina
02.2021 - 03.2022
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Penn Foster
Charlotte, NC 05.2001 -
Skills
Technical Support
Timeline
Bakery Manager
Food Lion
07.2022 - 12.2022
Assistant Manager
Family Dollar
03.2022 - 07.2022
Customer Service Representative
Continuum
02.2021 - 03.2022
High School Diploma -
Penn Foster
05.2001 -
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