Marissa Lewis
San Leandro,CA
Summary
Highly motivated customer service professional with over 5 years of experience in providing exceptional customer service in resolving customer inquiries, complaints, and issues. Also skilled in quality control inspection with 4+ years proven track record of ensuring products meet quality standards and specifications. Looking to leverage my skills and experience to contribute to a dynamic team and help improve overall product quality.
Overview
9
9
years of professional experience
Work History
Quality Control Inspector
Ultimate Staffing
Hayward
10.2023 - 06.2024
- Inspected incoming materials and components to ensure they meet quality standards
- Conducted in-process inspections to identify defects and deviations from specifications
- Implemented quality control procedures and protocols to improve overall product quality
- Communicated with production team to address quality issues and provide feedback on improvement.
- Performed visual inspections and non-destructive tests where appropriate.
- Completed precise measurements using special tools.
- Identified and documented quality discrepancies for management to develop resolutions.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Monitored product quality at all stages of production process.
Quality Control Manager
Intellisource
Oakland
03.2022 - 06.2023
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Trained and mentored junior inspection staff to apply best practices and comply with quality control guidelines and regulations.
- Recorded inspection and test results on data sheets.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Weighed products prior to shipment to confirm accuracy.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Customer Service Representative Agent
Amazon
11.2018 - 02.2022
- Responded to customer inquiries, complaints, and feedback through phone, email, and chat
- Resolved customer issues efficiently and effectively to ensure customer satisfaction
- Provided product information, processed orders, and handled returns and exchanges
- Collaborated with cross-functional teams to address customer concerns and improve service delivery
Customer Service & Quality Control
Openline Mobility
06.2015 - 08.2018
- Conduct comprehensive inspections on mobile devices and accessories to ensure compliance with quality standards.
- Perform functionality tests, cosmetic inspections, and verification of specification
- Completed sales payments, refunds, exchanges, shipments.
- Monitored and resolved product and service issues promptly
- Used excel and spreadsheets to scan and input inventory.
Education
HS Diploma - undefined
Arroyo High School
2010
Skills
- Proficient in using measuring tools and equipment (calipers, micrometers, etc)
- Strong attention to detail and ability to spot defects or imperfections
- Knowledge of quality control procedures and standards
- Excellent communication and teamwork skills
- Ability to work in a fast-paced manufacturing environment
References
Sarina Lujan- Intellisource Manager
(719) 232-3933
Nicholas Llanos- Amazon Manager
(510) 613-3122
Candice Ross- Supervisor
(510)-415-9753
Timeline
Quality Control Inspector
Ultimate Staffing
10.2023 - 06.2024
Quality Control Manager
Intellisource
03.2022 - 06.2023
Customer Service Representative Agent
Amazon
11.2018 - 02.2022
Customer Service & Quality Control
Openline Mobility
06.2015 - 08.2018
HS Diploma - undefined
Arroyo High School