Marissa Lucero
Keenesburg,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
10
10
years of professional experience
Work History
Administrative Support IV
City And County Of Denver
08.2023 - Current
- Volunteered to help with special projects of varying degrees of complexity.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
- Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
Lead Clinical Secretary
Fresenius Medical Center
05.2019 - 10.2022
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Scheduled appointments and conducted follow-up calls to clients.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Created and updated records and files to maintain document compliance.
Laboratory Assistant
Laboratory Corporation Of America
05.2017 - 05.2019
- Developed and implemented new protocols to improve accuracy of laboratory results.
- Served as a reliable source of information for colleagues seeking assistance or clarification on laboratory procedures or equipment use.
- Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
- Processed patient specimens according to priority and documented results.
Administrative Support Intern
Los Alamos National Laboratory
03.2014 - 05.2015
- Streamlined administrative processes for improved workflow and productivity.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted with organization and maintenance of office filing system for easy retrieval of information.
- Contributed to project management efforts by tracking progress, deadlines, and deliverables for successful outcomes.
Education
No Degree - Business Administration
University of New Mexico
Los Alamos, NMNo Degree - Microsoft Office Courses
Northern New Mexico College
Española, NMHigh School Diploma -
Espanola Valley High School
Espanola, NM05.2015
Skills
- Data Entry
- Records Management
- Technical Analysis
- Microsoft Office
- Office equipment operations
- Customer and client relations
- Computer Proficiency
- Clerical Support
- Scheduling
- Billing and Invoicing
- Project Management
Accomplishments
- Achieved the United States Achievement Award through displaying dedication to continuing education
- Graduated from the Hispanic Youth Program
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Administrative Support IV
City And County Of Denver
08.2023 - Current
Lead Clinical Secretary
Fresenius Medical Center
05.2019 - 10.2022
Laboratory Assistant
Laboratory Corporation Of America
05.2017 - 05.2019
Administrative Support Intern
Los Alamos National Laboratory
03.2014 - 05.2015
No Degree - Business Administration
University of New Mexico
No Degree - Microsoft Office Courses
Northern New Mexico College
High School Diploma -
Espanola Valley High School
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