Marissa Mann
leesburg,OH
Summary
Dynamic professional with a rich background in education and customer service, notably at Martinsburg College. Excelled in leveraging proficient computer skills and effective communication to enhance recruitment processes and foster positive environments. Achieved significant improvements in team collaboration and program visibility, demonstrating a blend of goal setting and a friendly, positive attitude.
Overview
16
16
years of professional experience
Work History
Education Consultant
Tailwinds Ed Consulting
03.2023 - 06.2024
- Collaborated closely with marketing team on product positioning and messaging into education market.
- Worked collaboratively with colleagues to share best practices and provide support, fostering a positive team environment within the agency.
- Leveraged social media platforms to effectively advertise college programs, increasing overall visibility of available opportunities.
- Streamlined recruitment process for increased efficiency through implementation of an applicant tracking system.
Admission Representative
Martinsburg College
08.2023 - 03.2024
- Scheduled student appointments to meet with College Admissions on phone to discuss education plans.
- Provided exceptional customer service to all inquiries from prospective students seeking information about the institution and its programs.
- Maximized resources by effectively utilizing CRM software to track communication efforts with potential applicants throughout their decision-making process.
Paraprofessional
Fairfield Local Schools
08.2020 - 05.2023
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Full Time Homemaker
Stay At Home Mom
04.2014 - 08.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Clerk
Ohio BMV
08.2008 - 02.2014
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Issued receipts and processed refunds, credits, or exchanges.
Education
No Degree - Core Courses
Shawnee State University
Portsmouth, OHCertificate in Medical Billing And Coding & Med Ad -
American Business And Technolgy University
03-2019
CNA Certification - Certified Nursing Assistant
Laurel Oaks Careeer Development Campus
Wilmington, OH05-2008
High School Diploma -
East Clinton Highschool
Leescreek, OH05-2008
Skills
- Goal setting
- Lesson planning
- Proficient computer skills
- Behavior management
- Effective communication
- Calm and patient demeanor
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
Timeline
Admission Representative
Martinsburg College
08.2023 - 03.2024
Education Consultant
Tailwinds Ed Consulting
03.2023 - 06.2024
Paraprofessional
Fairfield Local Schools
08.2020 - 05.2023
Full Time Homemaker
Stay At Home Mom
04.2014 - 08.2020
Customer Service Clerk
Ohio BMV
08.2008 - 02.2014
No Degree - Core Courses
Shawnee State University
Certificate in Medical Billing And Coding & Med Ad -
American Business And Technolgy University
CNA Certification - Certified Nursing Assistant
Laurel Oaks Careeer Development Campus
High School Diploma -
East Clinton Highschool
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