Marissa McMillan
Columbiaville ,MI
Summary
Driven professional with a proven track record at Michigan Aspire, excelling in customer service and POS system operations. Enhanced shopping experiences through effective problem-solving and relationship building, significantly boosting customer satisfaction and loyalty. Demonstrates exceptional teamwork and cash handling skills, adept at streamlining processes for efficiency.
Overview
10
10
year of professional experience
Work History
Retail Sales Associate
Michigan Aspire
08.2023 - 09.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Coordinated with stock team to expedite restocking of high-demand items.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
Receptionist
Fohey Veterinary Hospital
04.2023 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Lakeville Community Schools
Columbiaville Michigan 06.2010
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Cash Handling
- Store Opening and Closing
- Flexible Schedule
- Product Knowledge
- Cash Register Operation
- Relationship Building
- Stocking and Receiving
- POS system operations
- Conflict Resolution
Timeline
Retail Sales Associate
Michigan Aspire
08.2023 - 09.2024
Receptionist
Fohey Veterinary Hospital
04.2023 - 07.2024
High School Diploma -
Lakeville Community Schools
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