Marissa Mendez
Smithville,TX
Summary
Dynamic professional with expertise in crisis intervention and training, honed at the National Domestic Violence Hotline. Proven ability to enhance team productivity through cross-training at St. David's Medical Center. Adept at conflict resolution and computer proficiency, driving results with a strong work ethic and attention to detail.
Overview
14
14
years of professional experience
Work History
Telephone Advocate
National Domestic Violence Hotline
Austin, TX
01.2019 - Current
- Assessed needs and responded to hotline calls, providing critical assistance and support information.
- Educated callers on characteristics of healthy versus unhealthy relationships, promoting awareness and safety.
- Created short and long-term safety plans for abused callers, coordinating placements with safety shelters.
Scheduler/Unit Secretary
St. David's Medical Center
Austin, Texas
12.2015 - 03.2019
- Processed medical orders for procedures and laboratory tests to ensure timely patient care.
- Facilitated hospital admissions by arranging necessary documentation and support services.
- Coordinated and scheduled patient appointments to optimize clinic workflow.
- Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
Home Sales Consultant/Crew Trainer
Best Buy
Austin, TX
06.2013 - 12.2016
- Enhanced customer confidence by actively listening to concerns and providing tailored feedback.
- Managed multiple customer needs simultaneously in fast-paced retail environment to ensure satisfaction.
- Processed shipments and maintained organized stock shelves.
- Developed and delivered training for new employees on customer service policies and service level standards.
- Equipped retail staff members to effectively sell, serve customers, maintain inventory and perform other retail duties
Sales Associate
Macy's
Austin, TX
09.2012 - 07.2013
- Quoted prices, credit terms and other specifications.
- Recommended merchandise based on customer needs.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
Pharmacy Associate
Walmart
Austin, Texas
12.2011 - 05.2012
- Verified patient data and billing information.
- Maintained proper storage and security conditions for all drugs.
- Correctly priced and filed prescriptions after they were filled.
- Strictly maintained customer and patient confidentiality.
Education
High School Diploma - General Studies
Del Valle High School
Del Valle, Texas01-2011
Skills
- Crisis intervention
- Training and development
- Conflict resolution
- Team collaboration
- Active listening
- Attention to detail
- Computer literacy
- Strong work ethic
Timeline
Telephone Advocate
National Domestic Violence Hotline
01.2019 - Current
Scheduler/Unit Secretary
St. David's Medical Center
12.2015 - 03.2019
Home Sales Consultant/Crew Trainer
Best Buy
06.2013 - 12.2016
Sales Associate
Macy's
09.2012 - 07.2013
Pharmacy Associate
Walmart
12.2011 - 05.2012
High School Diploma - General Studies
Del Valle High School